Act as a liaison between students, faculty and staff
departments to assist students with academic issues, financial aid
concerns and hold resolutions to limit student frustration and
ensure a speedy resolution
Track student progress and outcomes to increase student
retention and support. Identify opportunities for retention through
observation of student trends.
Assist students with their academic documentations such as
program changes, plans of studies, add/drop and withdrawal
paperwork
Have a strong understanding of academic and administrative
policies, SAP, GPA and grad requirements in order to effectively
communicate and support student needs.
Educate students on the registration process and course
selection empowering them to understand their academic path and
graduation requirements.
Help students understand best practices: effective
communication with faculty and staff, completing course
evaluations, seeking support, understanding how to appropriately
self-advocate
Ensure student records are complete and maintained. Conduct
reviews of students’ academic records each semester. Including
working with students to update contact information, transfer
documentation and medical documentation.
Work with students in various capacities while they strive to
complete their coursework.
Gather information to determine if students should be referred
to sources of additional support. Communicate with students
regarding available support services at Goodwin University
Follow up with students and student services to ensure
additional support is being sought out and provided.
Review accuracy of student data in Ellucian and plans of study
as well as ensure all student notes are documented.
Produce Reports for advising, Program Director support and the
Dean.
Utilizes Excel reports on a daily basis to monitor retention
and plan outreach communication.
Work with all Program Directors to ensure retention plans are
implemented and students are appropriately tracked.
Engage in significant verbal and written correspondence such as
phone call, mail, e-mail and in-person. Respond to student
correspondence within 24 hours throughout the advising
process.
Utilize a weekly communication plan involving phone, email and
face to face outreach in order to increase student persistence and
connection to the University.
Identify ways in which to enhance the advising process to
increase the student experience through advising assessments to
ensure student satisfaction.
Assist with the documentation of advising best practices.
Maintain a flexible schedule during peak times throughout each
semester such as nights and weekends.
Provide advising support to other programs as required.
Participate in required staff functions such as meetings,
training and ceremonies.
Conducts all work in a safe manner and all work safety
practices are followed.
Provide logistics and oversight of special academic / training
projects as contracted with clients; both on campus and
off-site;
Collaborate with BTAM administrative assistants concerning
schedule of classes, movement of students;
Must be willing and able to speak to all groups concerning
careers and training opportunities at Goodwin.
Bi-lingual is a plus.
Works under the direction of the Dean of the School of
Business, Technology and Advanced Manufacturing
Performs similar or related work as required, directed or as
situation dictates.
Continues professional development and training; keeps current
with trends.
Assists other department staff as needed to promote a team
effort.
Knowledge, Ability and Skill :
The successful candidate must have demonstrated ability to:
- Communication Skills
- Demonstrated organization skills
- Demonstrated computer competency - Microsoft Office – Word,
Excel, etc. & Zoom/Teams
- Demonstrated customer service skills
- Experience in a post-secondary educational environment a
plus
Qualifications
Education, Training & Experience:
The successful candidate must have:
- Bachelor’s degree required; Master’s degree a plus
- 1-3 years’ professional work experience
Special Requirements :
- Valid Drivers License & Insured Vehicle
Physical and Mental Requirements :
Work Environment None Under 1/3 1/3 to
2/3 Over 2/3
Outdoor Weather Conditions X
Work with fumes or airborne particles X
Work near moving mechanical parts X
Risk of electrical shock X
Vibration X
Physical Activity None Under 1/3 1/3 to
2/3 Over 2/3
Standing X
Walking X
Sitting X
Talking & Hearing X
Using hands/fingers to handle/feel X
Climbing or balancing X
Bending, pulling, pushing X
Driving X
Lifting Requirements None Under 1/3 1/3 to
2/3 Over 2/3
Up to 10 pounds X
Up to 25 pounds X
Up to 50 pounds X
Up to 75 pounds X
Up to 100 pounds X
Over 100 pounds X
Vision Requirements:
X Close vision (i.e. clear vision at 20 inches or less)
_ Distance vision (i.e. clear vision at 20 feet or more)
_ Color vision (i.e. ability to identify and distinguish
colors)
_ Peripheral vision (i.e. ability to observe an area that can be
seen up and down or
left and right while the eyes are fixed on a given point)
_ Depth perception (i.e. three-dimensional vision, ability to judge
distances and
spatial relationships)
___ No special vision requirements
Full-Time Employee Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- 401k employer match
- Employee & dependent life insurance
- Great tuition benefits for employee, spouse &
dependents
- PTO program
- Flexible work schedules / work from home opportunities
(This job description does not constitute an employment
agreement between Goodwin University and employee. It is used as a
guide for personnel actions and is subject to change by the
university as the needs of the university and requirements of the
job change.)
