Founded in 1986, St. Charles Community College (SCC) has a
reputation as one of the best two-year colleges in the state of
Missouri. SCC's service area includes a six-county region with a
population exceeding 540,000. SCC's main campus, located in
Cottleville, has won architectural awards for its innovative,
contemporary design. The college's Dardenne Creek Campus features
the Center for Healthy Living and the Field to Table Institute.
Opening Fall 2025, the Innovation West Campus located in Wentzville
features the Regional Workforce Innovation Center. With a focus on
innovation, St. Charles Community College is a leader in delivering
high-quality education in a state-of-the-art learning environment.
The success of SCC is rooted in the mission of serving the
community by "focusing on academic excellence, student success,
workforce advancement, and life-long learning within a global
society."
The
Academic & Success Coach: Program Manager plays an
integral role in the
EXCEL erator and the college at large.
This role provides subject-specific tutoring while serving as a
holistic guide to help students navigate their academic journey and
connect them with campus resources. This involves developing the
broader skills needed for students to have long-term success in
both academics and their career. This role serves as tutor, mentor,
facilitator of self-discovery, accountability partner, skills
developer, and champion of growth and transformation.
Program Manager Academic Coach - Duties and
Responsibilities
Leadership & Support
- Serve as the point of contact for the Academic Coaches offering
guidance, mentoring, and troubleshooting support.
Collaborate closely with the Director to implement strategic
initiatives and align coaching efforts with departmental
goals.
Act as a floor manager to ensure smooth daily operations within
the EXCEL erator and provide leadership presence in the
Director's absence.
Program Coordination & Development
- Assist in planning, coordinating, and executing workshops,
student success events, and coaching outreach activities.
- Lead or co-lead departmental initiatives, such as specialized
coaching programs (e.g., probation coaching, time management
series, midterm check-ins).
Training & Supervision
- Train, onboard, and provide ongoing professional development
for new Academic Coaches and Peer Tutors.
- Supervise Part-Time Academic Coaches and Student Workers.
- Monitor and support coaching quality by reviewing
documentation, providing feedback, and facilitating team
meetings.
- Help create resource materials, guides, and toolkits for use by
Academic Coaches and students.
Administrative & Operational Support
- Assist with scheduling coverage for front desk and coaching
shifts, events, and tutoring support across the center.
- Manage internal communications and assist in preparing
materials for staff meetings and training sessions.
Academic & Success Coaching Support
- Providing individualized academic coaching in either of the
following subject areas: Chemistry, Writing, Math, and
Biology.
- Serving as a campus mentor/navigator for SCC Students.
- Helping students develop effective learning strategies, study
skills, time management, and organizational skills, etc.
- Assisting students in identifying academic strengths and areas
for improvement.
- Supporting students in navigating academic challenges, setting
goals, and overcoming obstacles.
- Providing proactive outreach to at-risk students and connecting
them with resources.
- Develop and distribute supplemental learning materials to
support students.
- Monitoring student progress and providing feedback to students,
faculty, and administration as needed.
- Plan and execute academic engagement events, such as Study Hall
Slam Sessions, Student Empowerment events.
- Collaborate with department chairs to create course review
workshops.
Program Development and Implementation:
- Developing and facilitating workshops, seminars, and training
programs on academic success topics.
- Creating and implementing strategies to improve student
retention and completion rates.
- Collaborating with faculty and other departments to enhance
student support.
- Developing and implementing procedures for programming to
include faculty and department input, attendance tracking, and
assessment of student progress.
Resource and Referral:
- Connecting students with campus resources, such as counseling,
disability services, student health & wellness, student life,
career services, advising, and financial aid.
- Mentor students to help them learn how to self-advocate with
their faculty or other support services.
- Participating in SCCs "Teams Supporting Teams" Initiatives;
This includes supporting student services area: Academic Advising,
Financial Aid, Enrollment Services, Student Activities, Student
Health & Wellness.
Data Collection and Reporting:
- Maintaining regular and accurate records of student
interactions and progress in the appropriate system.
- Track student attendance and faculty collaboration at
programming events.
- Collecting data and preparing reports on student success and
retention initiatives.
Required Qualifications:
- Master's degree in Higher Education, Student Affairs,
Education, Counseling, Academic Discipline, or a related
field.
- Minimum of 2–3 years of professional experience in
higher education, preferably in academic support, tutoring, student
success, advising, retention, or learning assistance.
- Experience developing, coordinating, and assessing
student-success programs and initiatives .
- Experience supervising, training, and supporting staff,
including part-time employees, tutors, academic coaches, or student
workers.
- Knowledge of student retention, persistence, academic
intervention, and engagement strategies, particularly within a
community college environment.
- Ability to use student data and assessment results to
evaluate program effectiveness and identify opportunities for
improvement.
- Strong leadership, organizational, communication, and
problem-solving skills .
- Demonstrated ability to collaborate with faculty, Academic
Advising, Career Services, Financial Aid, Disability Support
Services, and other student-support departments .
- Experience planning and facilitating workshops,
academic-support events, outreach initiatives, and student-success
programming .
- Ability to manage daily operations of a collaborative
student-success or learning environment, including staffing,
scheduling, service delivery, and student concerns.
- Proficiency with educational technology and common
higher-education systems, such as learning management systems,
Microsoft 365, scheduling platforms, and student information
systems .
- Ability to work a flexible schedule, including
occasional evenings or special events, based on departmental
needs.
St.
Charles Community College is an Equal Opportunity
Employer.
