Job Details
Position Title: Academic Technology Support Specialist
Job Category: Academic Staff
Employment Type: Regular
Job Profile: User Support Specialist III
Job Duties:
The Academic Technology Support Specialist works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing various technology-based learning tools. Other key elements of this position include assisting faculty, staff and students with maintenance and support for classroom and media technologies, distance/online education, digital signage, and instructional applications.
Key Job Responsibilities:
Miscellaneous duties
- Research and remain current with teaching and learning technologies including video/web conferencing technologies.
- Create, document, and resolve Help Desk tickets.
- Provide cross training and professional development to other IT staff as needed.
- Engage in ongoing professional development related to position responsibilities.
- Other duties as assigned.
Classroom technology support
- Installation, integration, and securing of presentation/collaboration technology in campus learning spaces.
- Install, configure repair, maintenance, and support campus technology classrooms.
Video/Web Conferencing Support
- Support self-service for recording and streaming of UWL classes.
- Consult with UWL faculty and staff to determine needs, clarify alternatives, and make recommendations with design of web conferencing and streaming services.
Required Qualifications:
- Associate’s degree in a Technology related field or equivalent field related experience.
- At least 2 years of experience in information technology/educational media.
Preferred Qualifications:
- Bachelor’s degree in technology related field of study.
- 4 years’ experience in Information technology/educational media.
The review of applications starts on Friday, June 19, 2026. Applications received on or before June 19th are prioritized and review will continue until the position(s) is/are filled.
