Summary
The part-time Academic Technology Support Specialist provides academic technology support for RACC students and faculty. This support includes responding to and resolving Learning Management System (LMS) help requests submitted online, on the phone, and in-person. This employee also creates and deploys routine survey projects for student course evaluations across the college. Finally, this role completes other routine administrative duties, such as maintaining department training records and…
standards of practice.
Essential Duties and Responsibilities
- Provide help desk support for faculty and students for Canvas and other academic technologies.
- Assist students with orientation to and navigation of Canvas and the RACC online learning environment.
- Assist in the creation of academic technology support resources for students.
- Create and deploy routine student course evaluations and other on-demand surveys.
- Maintain faculty training and distance education course evaluation records.
- Assist in the creation and maintenance of department standards of practice.
- Perform other duties as assigned.
Qualifications
Required: Associate’s degree. One year of student, instructor, or administrative experience working directly with a learning management system (Canvas, Blackboard, Moodle, D2L, etc.).
Preferred: Bachelor’s degree. One year of technology help desk support experience. Experience using Microsoft 365: SharePoint, Word, PowerPoint, Excel, and/or Teams. Experience with electronic survey tools (SurveyMonkey, Watermark, or Google/Microsoft Forms). Experience working with students and faculty in a higher education environment.
