Job Responsibilities
The Administrative Assistant provides front-line support for the Student Success Center by helping students with onboarding, orientation programs, student success resources, and administrative services. This position serves as a primary point of contact for students, provides information and referrals, supports student success initiatives, and assists with the Student Success Center's daily operations.
Key Responsibilities Include:
- Serve as the first point of contact for students entering the Student Success Center, providing information, answering questions, and directing students to appropriate campus resources and services.
- Assist incoming, returning, and continuing students with onboarding processes and referrals to Success Coaches, faculty advisors, and other support services.
- Coordinate and facilitate Navigate and Orientation sessions in individual, group, and virtual settings to support student success and engagement.
- Assist students with the Navigate platform and other college systems, including account access, password resets, registration support, and completion of required tasks.
- Maintain student records, process documentation, and perform data entry and recordkeeping activities in accordance with college procedures.
- Provide administrative support for Student Success Center operations, including preparation of reports, correspondence, forms, and other departmental documentation.
- Communicate effectively with students, faculty, staff, and community members to provide exceptional customer service and support.
- Assist with training and supporting temporary employees and student workers as needed.
- Support departmental initiatives, special projects, and other duties as assigned in furtherance of student success and college goals.
Minimum and Additional Requirements
This position requires a high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.
The preferred candidate will have a bachelor's degree and one (1) year of related work experience; or an associate degree and three (3) years of related work experience; or a high school diploma and five (5) years' experience. An associate degree or higher is strongly preferred.
Preferred Qualifications
- Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience working in a higher education environment and disseminating student information.
- Familiarity with Ellucian or other student information systems.
- Knowledge of the principles, policies, and practices of office management.
- Demonstrated commitment to providing excellent customer service.
- Strong communication and computer skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Ability to assist with training part-time and temporary employees.
- Willingness to work flexible hours.
Organization
Trident Technical College's vision is to be the leading force for educational opportunity and economic competitiveness in the communities we serve.
Trident Technical College is a public, two-year, multi-campus community college that provides quality education and promotes economic development in Berkeley, Charleston and Dorchester counties.
An open-door institution of higher education, the college serves approximately 17,000 traditional and nontraditional curriculum students who have a wide variety of educational goals, from personal enrichment to career development to university transfer. To help students meet their goals, TTC offers university transfer associate degrees and applied technical associate degrees, diplomas and certificates. The curriculum includes programs in arts and sciences, agriculture, business, computer technology, engineering technology, health sciences, industrial technology, and public service. TTC students draw on knowledge from a broad range of disciplines to develop the communication and critical thinking skills that are fundamental to lifelong learning.
TTC further promotes economic development through continuing education courses; customized education and training for business, industry and government; and a variety of employment training programs.
TTC is committed to being accessible and responsive to community needs. To foster student success, TTC provides developmental education and comprehensive student services. In addition to traditional instruction, TTC's flexible course offerings and alternative delivery methods, including online instruction, enable more members of the community to pursue higher education.