Department: College of Education - 260000
Minimum Qualifications
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions
The primary duties are as follows but not limited to the following:
Reich College of Education Primary Contact
- Serving as primary receptionist and initial contact for the RCOE Dean's Office
- Monitoring main RCOE phone line and directing calls to the appropriate areas
- Coordinating coverage of RCOE phone and reception area
- Answering faculty, staff ,and student questions and directing to the appropriate areas
College-level Directory Phone Support
- Maintaining the RCOE phone and office assignment list and accompanying inventories (Faculty, staff, centers, departments)
- Coordinating office and departmental signage
- Coordinating phones (VoIP changes, add/remove users, order new phone numbers, cancel numbers), troubleshooting phone issues, and resetting phones.
- Coordinating, updating, and maintaining college-level Google groups membership (RCOE, faculty, staff and others)
Graduate Assistant Coordination
- Coordinating the hiring, training, scheduling and duty assignments of Dean's Office graduate assistants
- Administering graduate assistant timesheets
- Documenting and submitting all building maintenance and repair requests and tracking statuses
- Liaising with Building Services to support building maintenance
- Ensuring that classrooms, Rotunda and other public spaces are well maintained and organized
- Ordering supplies for RCOE Dean's Office via YoMart and Warehouse
- Managing RCOE surplus materials and movement of furniture/equipment
- Serving as lead contact for building-level alarms
- Coordinating Art and Exhibition installations
Classroom Scheduling and Oversight
- Serving as primary contact for all RCOE building scheduling, including Gordon Gathering Halls and Rotunda.
- Liaising with the Registrar's Office to coordinate room assignments and prepopulation assignments via 25Live and Banner
- Providing oversight of building and classroom usage requests from faculty, staff, students and various other units internal and external to the RCOE.
- Administering RCOE and university policies and protocols regarding event schedules, setup and post-event reconfiguring (internal and external groups).
- Supervising and scheduling Gordon Gathering Hall mechanical wall (Ensuring the wall is up/down depending on the event type and use pattern).
- Working closely with the Associate Dean for Academic Affairs and Operations to ensure policies and protocols are current and align with university requirements.
- Ensuring that all RCOE classroom and seminar room configurations are properly set prior to semester starts and throughout each semester (appropriate number of chairs, tables, whiteboard resources and other requirements)
- Maintaining classroom cleanliness (podiums, walls, floors, whiteboards, etc.)
- Coordinating technology integration and updates with IT
- Managing CBAS Dean-level approvals aligned with physical
classroom scheduling operations
- Coordinating faculty and staff office assignments and moves
- Coordinating phone number assignments with IT/Centrex
- Coordinating office furniture moves and needs
- Managing and maintaining RCOE faculty/Staff key check-in/out via WebCheckout
- Coordinating key orders and rekeying of doors with Physical Plant
- Developing reports and analytics as needed
- Providing oversight of RCOE CS Gold building access
- Maintaining accurate database of active users with CS Gold access privileges
- Setting custom access privileges for faculty, staff and students
- Liaising with University personnel to establish access and restrictions during university breaks and special events
- Developing and providing reports of user access upon
request
- Providing oversight of all zone copiers and printers
- Reporting on monthly copier counts
- Maintaining copier usage records and compiling copier usage data and budget information with RCOE Business Officer
- Maintaining copier resources (paper, toner, etc).
- Coordinating regular assessment of copiers to ensure there is adequate supplies of paper in the machine and the copier room.
- Maintaining general copier room/area cleanliness
- Liaising with university personnel to report errors or service needs via support tickets
- Providing general support of copier related issues: replace
toner, toner box waste, staples, error codes and jams.
- Developing and maintaining college-level committee lists
- Annually updating college-level committee membership and bylaw inventory
Knowledge, Skills, & Abilities Required for this Position
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Excellent time management and organizational skills
- Ability to focus and manage tasks under time constraints
- Proficiency with Microsoft Office Suite (Excel proficiency required) and Google Applications. Specifically, Word, Excel/Google Sheets, Google Forms and other tools.
- Successful candidates will be very organized, proactive, attentive to detail, thorough, reliable and dependable in their work.
Preferred Qualifications
- Familiarity with Appalachian academic and business operations and procedures
- Knowledge and experience working with App State University systems (Banner, Degree Works, CBAS, CS Gold, 25 Live)
- Experience coordinating events and complex schedules
- Experience with inventory management and oversight
- Experience managing systems and developing procedures to support unit needs
Work Schedule/Hours: Monday – Friday, 8:00 am – 5:00 pm
Anticipated Hiring Range: $42,067-$43,542
Closing Date: 10/04/2026
To apply, visit https://appstate.peopleadmin.com/postings/56284
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
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