Conduct proactive outreach and consistent follow-up to engage
prospective students and encourage application and
enrollment.
Provide accurate information regarding programs, admissions
requirements, deadlines, tuition, schedules, and enrollment
procedures.
Conduct admissions interviews and counsel students on program
options and the application process.
Guide applicants through each stage of admissions, including
application submission, required documentation, and enrollment
preparation.
Monitor application progress, follow up on outstanding
requirements, and help resolve barriers to enrollment.
Enrollment Management and CRM
- Manage an assigned portfolio of prospective students and
applicants to support individual and departmental enrollment
goals.
- Maintain an active recruitment pipeline and implement follow-up
strategies to improve application completion and enrollment
conversion.
- Use Slate, the University’s Customer Relationship Management
(CRM) system, to track student interactions, document outreach,
monitor application status, and maintain accurate records.
- Monitor recruitment activity and enrollment progress, using
available reports and data to prioritize outreach and identify
opportunities for improvement.
- Maintain confidentiality and comply with university policies
and established admissions procedures.
Student Support and Collaboration
- Provide responsive, personalized service to adult learners and
continuing education students, recognizing their unique educational
and professional needs.
- Collaborate with academic departments, Student Financial
Services, the Registrar, and other university offices to address
student questions and facilitate a smooth admissions and enrollment
process.
- Participate in recruitment campaigns, virtual information
sessions, open houses, and other student engagement activities as
assigned.
- Communicate regularly with the Assistant Director regarding
recruitment activity, applicant progress, challenges, and
opportunities to improve enrollment outcomes.
- Perform other related duties as assigned in support of the
Adult and Continuing Education division.
Knowledge, Ability and Skill :
- Excellent verbal, written, and interpersonal communication
skills.
- Strong customer service, relationship-building, and follow-up
skills.
- Excellent organizational skills, attention to detail, and the
ability to manage multiple priorities.
- Ability to work independently and collaboratively in a
goal-oriented environment.
- Comfort with proactive outreach and using data to monitor
recruitment activity and enrollment progress.
- Professional judgment and the ability to handle confidential
student information appropriately.
Qualifications
Minimum Required Qualifications :
Education, Training and Experience :
- Bachelor’s degree required.
- Experience in admissions, recruitment, enrollment management,
sales, customer service, or a related field preferred.
- Experience working with adult learners or nontraditional
students preferred.
- Familiarity with CRM systems; experience with Slate
preferred.
- Proficiency in Microsoft Office applications, including
Outlook, Word, and Excel.
- Ability to work occasional flexible hours for recruitment
activities or prospective student appointments.
Physical and Mental Requirements :
Work Environment
None
Under 1/3
1/3 to 2/3
Over 2/3
Outdoor Weather Conditions
X
Work with fumes or airborne particles
X
Work near moving mechanical parts
X
Risk of electrical shock
X
Vibration
X
Physical Activity
None
Under 1/3
1/3 to 2/3
Over 2/3
Standing
X
Walking
X
Sitting
X
Talking & Hearing
X
Using hands/fingers to handle/feel
X
Climbing or balancing
X
Bending, pulling, pushing
X
Driving
X
Lifting Requirements
None
Under 1/3
1/3 to 2/3
Over 2/3
Up to 10 pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 75 pounds
X
Up to 100 pounds
X
Over 100 pounds
X
Vision requirements (Especially relevant if driving is
required by the job)
_X_ Close vision (i.e. clear vision at 20 inches or less)
___ Distance vision (i.e. clear vision at 20 feet or more)
___ Color vision (i.e. ability to identify and distinguish
colors)
___ Peripheral vision (i.e. ability to observe an area that can be
seen up and down or left and right while the eyes are fixed on a
given point)
___ Depth perception (i.e. three-dimensional vision, ability to
judge distances and spatial relationships)
___ No special vision requirements
Full-Time Employee Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- 401k employer match
- Employee & dependent life insurance
- Great tuition benefits for employee, spouse &
dependents
- PTO program
- Flexible work schedules
(This job description does not constitute an employment
agreement between The University of Bridgeport and employee. It is
used as a guide for personnel actions and is subject to change by
the University as the needs of the University and requirements of
the job change.)
The University of Bridgeport provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age,
disability, genetic information, marital status, amnesty, or status
as a covered veteran in accordance with applicable federal, state,
and local laws. The University of Bridgeport complies with
applicable state and local laws governing non-discrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including, but not limited to, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation, and training.