Admissions Services Representative

Representative . This position plays a vital role in supporting the college's enrollment efforts by providing comprehensive information about the admissions process to prospective students and their families. The Admissions Services Representative is required to have a thorough knowledge of college admission requirements and procedures. In this role, the representative will assist prospective students and their parents/guardians through the admissions process, answer questions, and serve as a knowledgeable and welcoming first point of contact. Additionally, the position provides essential administrative support to the head of the Admissions Department, helping to ensure smooth and effective operations within the Admissions Office. At YCCC, our mission is to develop an educated, skilled, and adaptable workforce that drives socioeconomic mobility and creates economic and civic prosperity for our communities. We value all forms of learning and view every student as integral to workforce development, whether enrolled in credit or non-credit programs. The new Admissions Services Representative will embody the college's mission-driven approach, recognizing the transformative power of education in shaping both individual lives and communities. As a key contributor to the Student Experience, the Student Success Coach will be a champion of YCCC's Mission, Vision, and Purpose (MVP) , an advocate for our One College plan, and a visible representative of our workplace culture as outlined in United by Purpose . We seek individuals who will bring positivity, collaboration, innovation, and service excellence to their work with students, families, and colleagues alike. DUTIES AND RESPONSIBILITIES: Serve as the front-line contact for all visitors to the Department of Admissions. Assist prospective students by providing information about the admissions process, answering questions regarding immunization requirements, scheduling individual campus tours and meetings with admissions representatives, and notifying appropriate staff when visitors arrive. Manage the department's telephone lines, voicemail, and email accounts. Provide general information and direct inquiries related to all areas of campus, including registration, financial aid, student activities, learning assistance, placement testing scores, deadlines, and immunization requirements. Responsible for preparing, copying, and mailing all acceptance letters and other correspondence related to the admissions process. Receive and process all incoming application materials (online and hard copy). Review documents to determine validity for student admission, including high school transcripts, college transcripts, SAT scores, and other relevant test scores. Provide administrative support for processing dual and concurrent enrollment documentation and ensure accurate data entry into the student information system. Collaborate with the supervisor to assist with initial enrollment processes. Maintain admissions databases and track ongoing information such as documents submitted to the Registration and Records Office, receipt of final transcripts, and other student records. Work closely with the supervisor to support various admissions events, including Open House, Orientation/Admitted Student Days, and financial aid workshops. Serve on campus committees as assigned and perform other duties as directed by the position supervisor. MINIMUM QUALIFICATIONS: Associate degree 2 years of higher education experience DESIRED QUALIFICATIONS: Bachelor's Degree OTHER KNOWLEDGE, SKILLS, AND ABILITIES: Excellent written and oral communication skills, positive customer-service orientation is essential Ability to analyze and optimize information technology systems Knowledge of computerized student information systems (Anthology) utilized on campus including the campus network and website Knowledge of college policies Working proficiency with all Microsoft office application software packages Working knowledge of laws, regulations and policies that may affect college students such as FERPA, ADA and SEVIS Ability to give and receive directions of all sorts is required Ability to solve unexpected problems and effectively cope with rapid changes is essential APPLICATION PROCEDURES: Position is available until filled. Employment contingent upon successful completion or references and background check. Must be eligible and remain eligible to work in the United States. YCCC does not provide visa sponsorship. If you are a dedicated and service-oriented professional with a strong commitment to helping students navigate the admissions process and a deep appreciation for the transformative power of education, we invite you to join our team at York County Community College as an Admissions Services Representative. In this role, you will play a critical part in welcoming and supporting prospective students and their families, contributing to the growth and success of our college community. This is an excellent opportunity to support our mission, work in a collaborative and student-centered environment, and make a meaningful impact on the lives of our students and the communities we serve. York County Community College (YCCC) is proud to be a Recovery Friendly Workplace , a Second Chance Employer, and a Veterans Friendly Workplace . We are committed to fostering an inclusive, supportive environment that values the unique experiences and contributions of individuals from all walks of life. At YCCC, we believe in empowering all members of our community to thrive and succeed in both their professional and personal journeys. York County Community College is an equal opportunity employer and actively seeks a diverse pool of candidates. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact 207-216-4444. Explore YCCC at https://www.yccc.edu/ Qualifications a. FORMAL EDUCATION/TRAINING: (diploma, degrees, licenses, certificates): Essential: Associate degree with 2 years of higher education experience Desirable: Bachelor's Degree b. NECESSARY OR USEFUL KNOWLEDGE, SKILLS & EXPERIENCE (type and number of years:) Excellent written and oral communication skills, positive customer-service orientation is essential Ability to analyze and optimize information technology systems Knowledge of computerized student information systems (Jenzabar). information technology utilized on campus including the campus network and website Knowledge of college policies Working proficiency with all Microsoft office application software packages Working knowledge of laws, regulations and policies that may affect college students such as FERPA, ADA and SEVIS Ability to give and receive directions of all sorts is required Ability to solve unexpected problems and effectively cope with rapid changes is essential Apply Now