R00035856
Poughkeepsie, NY
Department
Alumnae House Inn
Job Family
Administrator
Vassar College is deeply committed to providing equal employment
opportunities to all applicants and employees by promoting an
environment of transparency and respect for differences. We welcome
applications from individuals of all backgrounds who meet the
qualifications of a posting. If you need to request an
accommodation to fully participate in the search process, please
contact [contact details available in the full listing].
Job Description
Position Summary
The Alumnae House Operations Manager is a critical role, reporting
directly to the General Manager (GM). This position is responsible
for the seamless and efficient daily operation of the Inn's lodging
and the Conference Center's event spaces. The ideal candidate is a
hands-on, detail-oriented leader with a passion for hospitality,
staff management, and ensuring exceptional guest and client
experiences. This role requires the ability to work flexible hours,
including weekends and holidays, based on the needs of the Inn and
Conference Center. This position is a 2- year contract role with
the possibly for extension.
Alumnae House is a 20-room, 100 year-old, Tudor-style inn and
conference center that also serves as the headquarters for Vassar's
Office of Advancement and Alumnae/i Association (AAVC).
Responsibilities:
Operational Management
- Manage and oversee all daily operational activities of the Inn
and Conference Center.
Liaise with the Vice President of Advancement's Executive
Assistant to ensure the custodial duties related to office and
public spaces throughout the building are properly executed.
Ensure all facilities are maintained to the highest standards
of cleanliness, safety, and operational excellence.
Monitor inventory levels for all operational areas (lodging,
housekeeping, and conference services) and coordinate supply
ordering.
Serve as the primary point of contact for the Facilities
Operations department and all external vendors (including linens
and other suppliers). Manage all service requests and timely
execution.
Staff Supervision & Leadership
- Schedule, supervise and manage the performance of the unionized
Reservations Specialists (part-time CWA), Custodial and
Housekeeping (full-time SEIU) staff.
- Coordinate and execute training programs for direct reports to
ensure consistent service delivery and adherence to operational
procedures.
- Ensure staff schedules meet adequate coverage for all
operational hours.
- Support the General Manager as a front-facing point of contact
when the GM is unavailable.
Conference & Event Execution
- Oversee the timely and accurate execution of all set-ups for
meetings and catered events, including tables, chairs, staging, and
Audio/Visual (A/V) equipment.
- Act as the on-site point of contact for event clients to ensure
all operational needs and last-minute requests are addressed
promptly and professionally.
- Maintain a working knowledge of A/V equipment and troubleshoot
minor technical issues during events.
Guest Services & Reservations
- Ensure the Reservations Specialists deliver excellent customer
service, manage guest check-ins/outs, and handle guest inquiries or
complaints efficiently.
- Collaborate with the General Manager to ensure rates, black-out
dates, and other occupancy requirements are properly managed in the
online reservation system.
- Manage the online reservation software and liaise with vendors
to troubleshoot any issues as they arise (including OTAs).
Financial & Administrative
- Provide operational reports to the General Manager, as
requested.
- Monitor operational expenses and ensure adherence to
departmental budgets.
- Coordinate with HR on any matters related to staffing and
supervision.
Required knowledge, skills and abilities
- Minimum of 3-5 years of progressive experience in hospitality
management, hotel operations, or conference services.
- Proven ability to lead, motivate, and manage diverse teams,
including front-of-house and back-of-house staff.
- Strong organizational, multitasking, and problem-solving
skills.
- Proficiency with Property Management Systems (PMS) and standard
office software (e.g., Microsoft Office Suite). Familiarity with
basic event A/V set-up and operation is essential.
- Ability to work flexible hours, including weekends and
holidays, based on the needs of the Inn and Conference Center.
- Ability to interact effectively with a diverse community.
- Ability to sit or stand for extended periods of time.
Preferred knowledge, skills and abilities
- Bachelor's degree in a related field.
- Two years of supervisory experience.
Compensation
The compensation for this position is $65,000 - $70,000 per
year.
When extending an offer, Vassar College considers factors such as
(but not limited to) scope and responsibilities of the position,
candidate's work experience, education/training, key skills,
internal peer equity, budget, and other market and organizational
considerations. The starting salary range represents the College's
good faith and reasonable estimate at the time of posting.
Special Instructions to Applicants:
To complete your application, you will be required to attach your
resume and cover letter.
To apply, visit https://vassar.wd1.myworkdayjobs.com/en-US/Vassar-External/job/Poughkeepsie-NY/Alumnae-House-Operations-Manager_R00035856?jobFamilyGroup=71e2c39500161003e7c4fa7b8078820e&jobFamilyGroup=71e2c39500161003e7c4fed539988210&jobFamilyGroup=71e2c39500161003e7c506cf57a48214.
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