requirements, designs processes, and supports the integration of layered products like databases and web services. This position may require occasional evening, weekend, and holiday hours. Essential Functions: Resolves complex issues requiring detailed systems and application knowledge that have been escalated from the service desk following SLA guidelines. Advises team activity in identifying business requirements, functional designs, process designs, prototyping, testing, training, and defining support procedures, service levels, and restoration objectives in the event of a loss of service. Supports the integration of layered products, including but not limited to Databases, Web Services, Applications Services, and Data Transformation tools. Assures adherence to proper processes and procedures as defined in the latest documentation pertaining to infrastructure, design, configuration, process, and procedures. Incorporates best practices into all recommendations for pre-deployment, implementation, and day forward processes. Required Qualifications: Bachelor's degree and a minimum of 4 years of experience in application engineering or an equivalent combination of education and experience. Preferred Qualifications: Demonstrated understanding of the technical, business, and cultural environment of higher education. Familiarity with teaching environment, curriculum development, and processes. Strong skills in the following ITIL practices: change management, incident management, problem management, and service management. Salary: Minimum Salary: $80,000 Maximum Salary: $100,000 About Fordham: Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom. The University offers a comprehensive benefits package that includes medical, dental, and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
