Application Analyst

ongoing support of the chosen software system (currently Ellucian Banner) and related/partner applications as well as the creation and support of various business process solutions, operational reports, and system integrations. This position works closely with both ITS and functional areas to identify, analyze, and meet the business needs of the University using available technologies. The Application Analyst is responsible for and assigned to primarily support one of the following areas: • Admissions Office in its use of Admissions and Enrollment Management software modules. • Financial Aid Office in its use of Financial Aid software modules. • Registrar Office and the Student software module and the areas of campus that use it. • Vice President of Administration and Treasurer (shared responsibility for Human Resources, Payroll, Purchasing, Budget, and Finance) functions in the appropriate software. About Washburn University: Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of just over 7,000 students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals. Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For program. Essential Functions: • Interact with functional users via telephone, email, and meetings to provide end-user support for the administrative information systems software. • Examine job functions and analyze the security needs of individuals authorized by area heads to access the administrative information software. Recommend the appropriate security classes to the appropriate staff. • Communicate with other Application Analysts, and analyze the impact of assigned modules on other areas of the administrative information system software to make configuration decisions providing for non-problematic integration of modules. • Monitor patches and upgrades of the administrative information systems software and other integrated software, informing areas of needed patches/upgrades to keep the modules current and reliable. • Analyze data integrity issues and determine appropriate steps to clean up data to maintain the integrity of the system. • Develop scenarios in test mode to replicate problems/errors and design possible solutions through the testing of alternatives. • Test/troubleshoot software integrated with the administrative information systems software. • Collaborate with Systems Administrator staff, the Database Administrator, and/or vendors to install, update, and configure partner applications and integrations to ensure software meets the needs of the functional areas. • Collaborate with appropriate staff to make necessary changes to the production database after appropriate testing and sign-off from the appropriate area head. • Document application services processes to establish and modify backup procedures for use by other Application Analysts. • Consult listservs, release guides and vendor online support, and communicate with other educational institutions to identify and research solutions to problems in administrative information systems software. • Research features of future versions of administrative information systems software to assess their impact on functionality, including self-service, to plan for future implementation. Provide high-level summaries of new features to the supervisor for making decisions about future projects. • Develop specifications for queries/reports and write corresponding SQL scripts to generate queries/reports/extracts. Check the output for reasonableness. • Document query/report criteria and reflect report criteria with the report through meaningful titles and column headings or other annotations where necessary. • Collaborate with other Application Analysts and Strategic Analysis, Research and Reporting (SARR) to standardize data definitions and minimize duplication of code. • Analyze the needs of functional users, and develop and document applications/solutions to meet these needs. • Together with ITS staff, create testing scenarios for the applications being implemented. • Test to see if applications/solutions meet the required specifications. • Collaborate with other Application Analysts to develop reference materials for the application services software. • Inform staff on the technical usage of modules in the administrative information systems software. • Provide backup training for other Application Analysts on the general navigation of administrative information systems software. • Provide backup for other Application Analysts and the department’s supervisor tasks. • Serve as an Information Technology Services representative on project teams as assigned. • Document issues and known solutions using ticket-tracking software. • Perform additional job-related duties as assigned or as appropriate. • In addition, the application analyst may be assigned the responsibility to support one or more of the following tools, dependent on the specific area of focus or required tool: o Dynamic Forms o Ellucian Experience o AppEnhancer (Imaging) o Technolutions Slate o Argos o IntelleCheck o formFusion o Other Systems yet to be adopted • Performs additional job-related duties as assigned or as appropriate. Required Qualifications: • A post-secondary degree in CIS or CS and one year of experience creating SQL database queries using TOAD, Access, SQL Developer, Brio/Hyperion or any similar query tool; OR a combination of relevant post-secondary education and closely related information technology work experience equivalent to at least two years and one year of experience creating SQL database queries using TOAD, Access, SQL Developer, Brio/Hyperion or any similar query tool. • Demonstrated effective interpersonal and communication skills. • Proven effective problem-solving and analytical skills. Preferred Qualifications: Experience with any of the following: • Accounting/Payroll • Travel and expense management systems • PL/SQL coding • Integrated database information systems • Student Information Systems (SIS) and/or financial aid systems • Enterprise Resource Planning (ERP) systems • Slate integration • Customer Relationship Management (CRM) systems • Finance, Budgeting, and/or Human Resource systems • Enterprise Content Management (ECM) systems • Institutional research and/or operational reporting • Operational data store and/or data warehouses • Workflow, automation, electronic forms, scanning/imaging • Ellucian Higher Education (Banner) software • Technolutions Slate • Ellucian Degree Works • Ellucian Experience • Ellucian Ethos • Automic • Evisions MAPS (Argos, FormFusion, IntelleCheck) software • Dynamic Forms • OpenText ApplicationXtender • ScholarshipUniverse • Other Higher Education software Exempt, Full time, Mon-Fri, 8am-5pm Background Check Required Washburn University is committed to providing an environment for individuals to pursue educational and employment opportunities free from discrimination and/or harassment. The University prohibits discrimination on the basis of race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status. Washburn University is committed to providing reasonable accommodations to applicants for employment. If you are an applicant who needs a reasonable accommodation to participate in the application or interview process, please email benefits@washburn.edu or call 785-670-1538 at least five (5) business days in advance of the date you need the requested accommodation.