The Application Developer II is responsible for the day-to-day administration, configuration, development, support, maintenance, and enhancement of the Salesforce environment, including Sales Cloud (CRM), Commerce Cloud, Marketing Cloud, and supporting integrations and systems. This role partners with functional leaders and the Solutions Development team in an Agile, iterative delivery model to refine requirements, manage and execute work from a prioritized backlog, and deliver enhancements…
through sprint-based or flow-based practices.
What you'll do
- Partner with business stakeholders to understand processes and translate requirements into Salesforce CRM solutions (declarative and programmatic)
- Administer and configure Salesforce CRM (users, roles, profiles/permission sets, sharing model, org-wide defaults, page layouts, record types, validation rules, and approval processes)
- Design, build, and maintain CRM automation using best-practice declarative tools (Flow, Lightning App Builder, Dynamic Forms, and related features)
- Administer Salesforce Commerce Cloud in Business Manager, including roles/permissions, sites, catalogs, promotions, content assets, and scheduled jobs
- Develop and maintain Commerce Cloud storefront and backend capabilities (e.g., SFRA/cartridges, server-side JavaScript, OCAPI/SCAPI, and integrations) using established coding standards and review practices
- Monitor and troubleshoot Commerce Cloud operations (e.g., jobs, feeds, integrations, and storefront performance), diagnose defects, and implement fixes and preventative improvements
- Support Salesforce Commerce Cloud experiences and ensure the website meets ASU Web Standards, user consent and ADA guidelines
- Configure and support Marketing Cloud assets and processes (e.g., data extensions, automations, journeys, preference management, and deliverability practices) in partnership with marketing stakeholders
- Support Marketing Cloud integrations and data flows (e.g., Marketing Cloud Connect, API-based integrations, and data synchronization) to enable reliable segmentation and campaign execution
- Design and support integrations and data movement between Salesforce, cloud applications, and external systems using approved integration patterns
- Plan, test, and deploy system releases and configuration changes across environments, coordinating with stakeholders to validate functionality and minimize disruption
- Maintain security, compliance, and data protection by applying least-privilege access, monitoring risks, and remediating findings
- Monitor platform health and performance; troubleshoot incidents and defects; and resolve issues in line with service expectations
- Perform regular system audits, manage installed packages, and prepare for Salesforce seasonal releases and vendor upgrades
- Execute release management activities (sandbox strategy, version control, code reviews, testing, deployment planning, and post-release validation) following internal change management procedures
- Improve data quality through governance, validation, deduplication approaches, and ongoing monitoring and reporting
- Work with managed applications and integrate Salesforce with third-party applications (e.g., event registration systems and custom web applications)
- Build and support integrations with payment processors (e.g., Stripe) and related transaction workflows
- Manage multiple projects by prioritizing work, communicating risks, and coordinating dependencies across teams
- Document solutions and operational procedures for technical and non-technical audiences
- Research emerging technologies and platform capabilities to recommend practical enhancements and architectural improvements
- Perform other related duties as assigned
What you'll need
- Demonstrated expertise administering Salesforce, including users, roles, profiles/permission sets, sharing model, and security controls
- Strong experience configuring Salesforce objects, fields, record types, validation rules, page layouts, Lightning App Builder, and reporting/dashboards
- Proficiency designing and supporting automation using Salesforce Flow and related declarative tooling, with attention to scalability and maintainability
- Ability to develop and troubleshoot Salesforce enhancements using Apex, SOQL, Lightning Web Components, and APIs as needed
- Experience integrating Salesforce with external systems and supporting data synchronization using approved integration patterns and security practices
- Working knowledge of Salesforce Commerce Cloud (B2C) concepts and administration in Business Manager (e.g., sites, catalogs, promotions, content, roles/permissions, and jobs)
- Ability to develop and support Commerce Cloud solutions (e.g., SFRA/cartridges, server-side JavaScript, OCAPI/SCAPI) and participate in testing and deployments across environments
- Knowledge of Salesforce release management practices, including sandbox strategy, testing approaches, deployment planning, and post-release validation
- Strong analytical and problem-solving skills with the ability to troubleshoot production issues and communicate status and outcomes clearly
- Ability to write clear documentation (technical and end-user) and maintain procedures and operational runbooks
- Ability to manage multiple priorities, collaborate across technical and business teams, and handle sensitive information with appropriate confidentiality
- Commitment to customer service, continuous improvement, and the mission of ASU as the New American University