University Housing
Georgia State University
University Housing is seeking 1 dynamic Area Manager, Housing to support the daily operations of University Housing.
WHAT MAKES University Housing A GREAT PLACE?
- A knowledge-sharing organization that works collaboratively
with diverse partners.
- Professional development opportunity and mentorship
- A rapidly growing center within an academic setting
- Administration
- Oversee operations for an area of campus ranging from
approximately 1,000 to 1,800 students
- Implement staff development, selection, training and evaluation
activities, programs, and processes
- Assist residential hall staff with interpretation and
implementation of Community Living Guide and Student Code of
Conduct policies and procedures
- Respond to customer service needs and concerns, resolve issues,
answer questions, and clarify policy
- Manage area programming and operational budgets
- Participate in a 24 hour on call rotation and respond to and
address emergency situations and incidents
- Collaborate with departmental colleagues and other campus units
(as appropriate)
- Communicate and maintain relationships with custodial and
maintenance staff regarding facility issues; follow-up on facility
issues to ensure completion of work orders and building
repairs
- Participate in departmental and university committees as
assigned
- Review and monitor area budget expenditures
- Serve as a go to person in the absence of the Assistant
Director for Residence Life
- Safety and Security and Customer Service
- Manages emergency situations and incidents involving
residential students and guests, including accompanying students to
the hospital and communicating with emergency contacts
- Serves as the first point of contact for professional staff on
duty (particularly after hours and on weekends) in responding to
maintenance, crisis, and emergency situations involving students
living within University housing
- Manages customer service issues, answers questions, and
clarifies policies and procedures
- Manages the student move-in and move-out processes for
residence halls/apartments in their areas
- Assists staff and students with managing and resolving
emergencies, customer service and personnel issues in their
assigned buildings, desks, and mailrooms
- Ensure staff and students are adhering to safety, security, and
emergency policies and procedures
- Staff Supervision, Selection, Training, and Development
- Supervises, trains, develops, and evaluates direct reports
(residence hall directors)
- Interprets and enforces Community Living Guide and Student Code
of Conduct policies, Housing and Panther Meal Contract, and
procedures for staff
- Communicates regularly with full-time staff through meetings,
one-on-ones, and email
- Assist with recruitment, selection, placement, evaluation and
personnel administration of residence life staff
- Advise RHDs on matters and issues pertaining to their assigned
residential community
- Participate in departmental/divisional trainings, development,
committees, programs, events, and activities including signature
programs, PAC3, Panther LEAP
- Hold regular one-on-one meetings with direct reports and
occasional one-on-one meetings with indirect reports
- Community Development
- Designs, implements, and evaluates area-wide programs and
activities in residential areas
- Supports the academic mission of the University, the
co-curricular learning goals and student engagement activities of
the Division of Student Success and the University Housing
Residential Curriculum
- Collaborates with the Dean of Students Office, Counseling and
Testing Center, Georgia State University Police, and other
departments and units on campus in designing and implementing
educational and social programs and services for students
- Serves as a University Complainant, as requested, in judicial
board hearings involving residential students. The Student Code of
Conduct affords students due process, which involves having the
opportunity to ask questions to a complainant
- Work with residential life staff and students to foster safe,
supportive and inclusive residential communities
- Assist the residential life staff with comprehending and
utilizing the residential curriculum
- Assist the residential life staff with assessment and
evaluation of program and learning outcomes
- Consult with RHDs about students of concern and on student
conduct within the residence hall community; ensure that
appropriate post-crisis referrals and follow-up are completed with
students and staff within 24-48 hours after initial
notification
- Develop campus connections to broaden resourcefulness, skills,
and abilities
Minimum Hiring Qualifications:
Bachelor's degree and two years of supervisory/management experience; or a combination of education and related
experience.
Preferred Hiring Qualifications:
Master's degree in College Student Personnel Administration, Higher Education, or closely related field is preferred and 2-3 years' full-time post master's degree experience in residential student housing experience in a University setting.