Participate in local events to establish relationships, promote
University programs, and support student and faculty
recruitment.
Develop and maintain relationships with Educational Services
Officers (ESOs), Training Managers, Enrollment and Marketing
liaisons, and other key community contacts.
Support the consistent application of University policies and
procedures.
Student Engagement & Campus Operations
- Maintain regular in-person contact with prospective, new, and
continuing students.
- Provide student communications and support through Education
Cloud (Salesforce), Campus Solutions, email, phone, and other
appropriate channels.
- Provide academic advisement and support student engagement
through classroom visits, mobile office hours, social media, and
campus outreach activities.
- Assist with establishing unit courses, facilitating
face-to-face and EagleVision courses, and supporting campus
events.
Academic Advising & Student Success
- Advise and counsel students regarding degree programs and
academic requirements.
- Assist students with developing degree maps and preparing
unofficial degree evaluations.
- Monitor student academic progress and assist with graduation
application processing.
- Support student retention, enrollment, and new student
application goals.
Registration & Records Administration
- Complete registration and end-of-term activities accurately and
within established deadlines.
- Ensure required information is entered and maintained in
applicable University systems.
- Maintain appropriate documentation using Campus Solutions
comments and Education Cloud Advising Notes.
Campus Assets & Financial Administration
- Safeguard University property, academic materials, records, and
other campus assets.
- Support campus financial operations and maintain audit-ready
records and practices.
- Collaborate with campus staff to ensure appropriate stewardship
of University resources.
Reporting & Policy Compliance
- Complete and submit required reports and administrative
correspondence accurately and on schedule.
- Ensure compliance with University and Worldwide administrative
policies and procedures.
- Maintain high-quality documentation and communicate questions
or concerns as appropriate.
Academic Issue Resolution
- Identify, investigate, and appropriately refer academic issues
and student concerns to the appropriate individuals or
departments.
- Follow established University and Worldwide procedures for
resolving and escalating academic matters.
Professional Development
- Maintain a positive, professional image when representing
Embry-Riddle.
- Participate actively in required training and professional
development opportunities.
Campus Leadership Support
- Assume designated responsibilities of the Associate Campus
Director during their absence.
- Support continuity of campus operations and student
services.
Additional Responsibilities
- Perform other duties as assigned.
- Work independently with minimal supervision while demonstrating
sound judgment, effective decision-making, problem-solving, and
troubleshooting skills.
About us
For over 100 years, Embry-Riddle has been the world's leading
aviation and aerospace university, educating more than 30,000
students across residential campuses in Daytona Beach, Florida, and
Prescott, Arizona, as well as through a global network of Worldwide
locations and online programs. With more than 165,000 alumni around
the world, our impact reaches every corner of the aerospace,
aviation, defense and technology industries.
Today, our faculty, researchers and professional staff are
advancing innovation across aviation, space, artificial
intelligence, cybersecurity, autonomous systems and next-generation
engineering. Working alongside industry leaders, government
agencies and innovators, they are solving real-world challenges and
shaping the technologies that will define tomorrow.
Whether you are an educator, researcher, administrator,
technologist or industry professional, your work at Embry-Riddle
will contribute to something bigger than a job. Join a community
driven by discovery, purpose and excellence—and help shape the
future of aerospace.
- Generous Time Off: Enjoy up to 18 days of paid
leave in your first year, including 3 days granted upon hire and 15
days accrued throughout the year. You'll also receive 9+ paid
holidays, including the day after Thanksgiving and the week between
Christmas Eve and New Year's Day.
- Tuition Coverage: Get 100% tuition coverage
for yourself for one undergraduate and one graduate degree, and
discounted rates for your spouse and dependent children up to age
26.
- Retirement Contributions: ERAU contributes 6%
of your base salary to your retirement plan and offers a 4%
matching contribution – with no vesting period.
- Personal Leave: Relax with 15 days of personal
leave for non-exempt employees or 18 days for exempt full-time
employees in your first year.
Compensation
The hourly rate for this role is
up to $17.00 . The final
offer will be based on the candidate’s skills, qualifications, and
experience, as well as applicable state regulations, internal
equity, and business needs, and may fall outside of the stated
range.
Qualifications
Required Education
- Associate degree or completion of a formal program of 18+
months after high school.
- Area of study may vary.
Required Experience
- 1–3 years of related work experience, preferably in an
administrative, higher education, marketing, counseling, or
customer service environment.
Required Skills, Knowledge & Abilities
- Strong analytical and problem-solving skills with an in-depth
understanding of information systems.
- Proficiency with Microsoft operating systems and applications,
including Excel, PowerPoint, Word, Outlook/email, and
SharePoint.
- Proficiency with Internet and other end-user
applications.
- Excellent customer service and interpersonal communication
skills.
- Strong organizational skills and attention to detail, with the
ability to manage multiple priorities and meet deadlines.
Preferred Qualifications:
- Prior experience in higher education or counseling
- Marketing or advertising experience
- Aviation experience
- Candidates with Individual Logistical Support (ILS)
preferred
Licenses, Certifications & Security Clearances
To submit your application for this opportunity, please visit the
Embry-Riddle Career Site and search for
requisition number
R312001. Please attach all relevant
materials to your application when you apply online. Complete
submissions include:
- Cover letter
- Resume
- Contact information for at least three professional references
(please note that references may be contacted as part of the
interview/screening process)
Current Embry-Riddle employees: Please apply directly
through the ERAU Employee Hub Central application within
Workday.
Embry-Riddle is committed to fostering a workplace where all
individuals are valued and respected. We strive to ensure that all
faculty, staff, and students are treated fairly and provided equal
opportunities for employment, advancement, compensation, training,
and other benefits of employment. Embry-Riddle makes employment
decisions — including hiring, promotions, compensation, and other
terms of employment — based on individual merit, qualifications,
and abilities. Embry-Riddle is strongly opposed to discrimination
and harassment, and such behavior is prohibited by university
policy. Embry-Riddle does not discriminate on the basis of race,
color, national origin, sex, disability, veteran status,
predisposing genetic characteristics, age, religion, or pregnancy
status, or any other status protected by federal, state, or local
law, in its employment, educational programs, admissions policies,
financial aid, or other school-administered programs or activities.
For further information, please visit our
website .
Embry-Riddle is not seeking assistance from staffing or
recruitment agencies. All agencies are directed to contact
eraujobs@erau.edu and should not reach out
to hiring managers or staff.
