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Student Success
University Advisement Center
The Division of Student Success seeks an Assistant Director to
provide leadership within the University Advisement Center.
Successful candidates will be forward ‑ thinking, student ‑
centered, and solutions ‑ oriented leaders committed to
strengthening one of the nation's fastest ‑ improving graduation
and retention environments.
The Assistant Director will supervise a team of academic advisors
and will also provide direct advisement services to support
undergraduate students.
WHAT MAKES THE UNIVERSITY ADVISEMENT CENTER A GREAT
PLACE?
Generous benefits including:
Paid Leave Time
Comprehensive Health, dental, and vision insurance
Coverage
A knowledge-sharing organization that works collaboratively
with a variety of partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting
Would you be interested in attending an award-winning research
university for free? Our Tuition Assistance Program lets employees
take classes for free. At Georgia State University we emphasize
work-life balance.
HERE IS WHAT YOU WILL DO
Team Leadership & Supervision
Directly supervising Graduation Counselors including hiring,
onboarding, training, performance evaluation, and professional
development.
Establishing expectations, workflows, and accountability
measures that support consistent, high-quality graduation
counseling practices
Providing leadership, coaching, and support for complex student
cases escalated by Graduation counselors
Fostering a collaborative, solution-focused culture centered on
student success, policy expertise, and continuous improvement.
Oversee graduation-focused advising strategies for high-credit,
off-progression, and at-risk student populations
Ensuring accurate and timely degree evaluations, graduation
plans, and policy interpretations across the team
Monitor degree progression barriers, identify systemic issues,
and partner with Assistant Directors and Directors on resolution
strategies.
Lead the development, refinement, and execution of graduation
initiatives and targeted completion campaigns.
Policy Interpretation & Advanced Case Resolution
Serve as an escalation point for complex academic policy
interpretation, degree exceptions, substitution requests, and
cross-college issues.
Ensure Graduation Counselors apply policies consistently and in
alignment with Board of Regents and institutional regulations.
Collaborate with colleges, the Registrar, Financial Aid, and
Enrollment Services to resolve high-impact student cases.
Recommend policy clarifications or process improvements based
on case trends and outcomes.
Data-Informed Decision Making & Reporting
Utilize data systems (EAB Navigate, Banner, Degree Works,
Argos, Excel, and related tools) to monitor graduation trends,
counselor caseloads, and intervention effectiveness.
Analyze retention, progression, and completion data to inform
staffing models, outreach strategies, and resource allocation.
Prepare reports and insights for Director-level leadership to
support institutional planning and performance metrics.
Use data to drive continuous improvement across graduation
counseling practices.
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