Assistant Director of Admission

admissions operations. The Assistant Director will oversee the Welcome Center and Student Ambassador program, develop and implement visitor engagement strategies, coordinate recruitment and yield programming, and manage recruitment activities for assigned academic departments. The incumbent will partner closely with faculty, academic departments, and Enrollment Management colleagues to deliver an exceptional prospective and admitted student experience while advancing the College's enrollment goals. CHARACTERISTIC DUTIES AND RESPONSIBILITIES: Departmental Liaison: ● Serve as faculty liaison to two academic departments. Corresponding duties include, assisting in arranging academic sessions, implementing application changes annually for the admission cycle, and communicating admission updates. ● Engage in application review, finalizing of decisions, and regular reporting of admission data to department contacts. ● Partner with faculty and academic departments to coordinate recruitment activities, application review processes, admissions communications, and enrollment planning. ● Represent Teachers College at recruitment fairs, conferences, and outreach events as needed. Campus Experience & Visitor Engagement: ● Lead the planning, coordination, implementation, and continuous improvement of Teachers College's campus visit experience, including information sessions, campus tours, specialty visit programs, admitted student events, and virtual engagement opportunities. ● Oversee the daily operations of the Welcome Center, ensuring prospective students, families, and visitors receive a welcoming, professional, and student-centered experience. ● Coordinate visitor logistics, scheduling, room reservations, technology, and operational support for campus visit programming. ● Assess visitor feedback, participation metrics, and service outcomes to identify opportunities for continuous improvement and operational excellence. ● Develop innovative visitor engagement strategies that strengthen the prospective student experience and effectively communicate the value of a Teachers College education. ● Assist with planning large events (including, but not limited to, open houses, specialty pillar events, campus visits, information sessions and tours, Ask Me Anything webinars). ● Assist with the creation and revisement of all presentations, slide decks, and other related materials throughout the cycle. ● Participate as a key member of the Events Committee, attending weekly meetings and engaging in all projects as assigned. Counseling & Customer Experience: ● Oversee customer service operations, ensuring timely, accurate, and professional responses to prospective student inquiries received through phone, email, text, virtual platforms, and in-person interactions. ● Ensure the Welcome Center is staffed by the Office of Admission during normal business hours and manage a schedule of rotating on-call counselors to assist with Welcome Center inquiries. ● Collaborate with campus partners to ensure successful delivery of recruitment programming and visitor experiences. ● Monitor customer service metrics and recommend process improvements that enhance responsiveness, operational effectiveness, and visitor satisfaction. Ambassador Oversight: ● Recruit, hire, train, schedule, supervise, coach, and evaluate Student Ambassadors supporting recruitment and visitor engagement activities, providing performance feedback, mentoring, and professional development. ● Develop and implement training programs and resources, customer service standards, and operational procedures that promote consistent, high-quality visitor experiences. ● Lead and manage the overall training plan, and work with designated staff members to support tour training and onboarding as needed. ● Ensure appropriate staffing coverage for daily Welcome Center operations and recruitment events, including campus tours and Ask Me Anything webinars. Other duties, committees, and projects as assigned Minimum Qualifications: ● Bachelor's degree or the equivalent combination of education, training, and relevant work experience ● 2+ years of previous progressive admission and recruitment experience, or experience in higher education, student services, counseling, or advising ● Valid driver's license ● Excellent writing, communication, interpersonal, and counseling skills ● Excellent organizational skills and attention to detail ● Strong presentation skills ● Familiarity with computers, automated and CRM database systems; demonstrated ability to learn new software ● Ability to work independently and as part of a team ● Commitment to diversity, equity, and inclusion in the admissions process ● Willingness to travel locally, nationally, and internationally for recruitment ● Willingness to work some evening and occasional weekend hours Preferred Qualifications: Master's degree ● 3-5 years of previous admission and recruitment experience, or experience in higher education, student services, counseling, or advising ● Experience with Slate Salary Range: $62,000 - $68,000 Work Modality: Hybrid Competitive Compensation and Benefits: The salary range reflects the College’s good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity. Our benefits contribute significantly to the total compensation package that includes medical, dental, vision, and supplemental insurance plans; flexible and hybrid work schedules; tuition remission; life insurance; short and long-term disability insurance; an exceptional employer retirement matching program; health savings accounts (HSA), flexible spending accounts (FSA), Public Service Loan Forgiveness eligibility, and a robust Employee Assistance Program (EAP). Hybrid/Remote: Teachers College maintains a hybrid work environment, which provides employees with flexible work arrangements while ensuring we preserve the important aspects of our unique in-person college-campus culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (a combination of in-office and virtual days). Employees are expected to live within a 150-mile radius of the College.