The mission of The University of Bridgeport is to promote
academic excellence, personal responsibility, and commitment to
service. Distinctive curricula in an international, culturally
diverse supportive learning environment prepare graduates for life
and leadership in an increasingly interconnected world.
Position Description Summary/Purpose :
Reporting to the Assistant Vice President of Enrollment, the
Assistant Director of Admissions Operations is responsible for
supporting the strategic and day-to-day operational functions of
the Office of Admissions, with a primary focus on the
administration, optimization, and effective utilization of Slate,
the University’s Customer Relationship Management (CRM)
system.
This position plays a critical role in ensuring that admissions
systems, processes, communications, and data management practices
effectively support recruitment, application processing, and
enrollment goals across all academic programs. The Assistant
Director will collaborate with admissions leadership, recruitment
staff, Information Technology, Marketing, and other university
departments to enhance operational efficiency, strengthen data
integrity, improve prospective student experience, and support
data-informed enrollment management.
In addition, the Assistant Director will oversee the University’s
student ambassador program, including recruitment, training,
scheduling, and coordination of ambassador activities to support
prospective student engagement, campus visits, open houses, and
other recruitment initiatives
Essential Job Functions/Primary Responsibilities :
(The essential functions or duties listed below are intended
only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a
logical assignment to the position.)
Admissions Operations and Slate CRM Administration
- Oversee the day-to-day administration, maintenance, and
optimization of Slate to support admissions recruitment,
application processing, communications, and enrollment
operations.
Develop, implement, and maintain automated workflows,
communication plans, application processes, and system
functionality in collaboration with admissions leadership and
relevant university partners.
Monitor CRM data integrity, identify operational issues,
troubleshoot system-related challenges, and recommend solutions to
improve accuracy, efficiency, and user experience.
Coordinate testing of Slate updates, patches, new
functionality, and system enhancements; identify potential issues
and communicate necessary process changes to impacted staff.
Partner with Information Technology and other stakeholders to
define business requirements, evaluate proposed solutions, and
support the implementation of system enhancements and third-party
integrations.
Develop, maintain, and update an Admissions Operations and
Slate CRM manual, standard operating procedures, and process
documentation to promote consistency and support ongoing
training.
Ensure admissions systems and processes are aligned with
institutional policies, operational standards, data management
practices, and enrollment priorities.
Staff Training and Operational Support
- Coordinate and deliver ongoing Slate CRM training for
admissions counselors, recruitment staff, and admissions support
personnel.
- Serve as a primary resource for end users regarding Slate
functionality, admissions processes, workflow management, and daily
operational questions.
- Develop training materials and documentation to support
onboarding, continuing education, and the consistent application of
admissions procedures. Identify opportunities to streamline
workflows, improve staff productivity, and strengthen coordination
between admissions operations and recruitment teams.
- Provide operational guidance and support to admissions staff to
ensure timely and accurate processing of applications,
communications, and related transactions.
Communications, Data Management, and Reporting
- Collaborate with admissions leadership and Marketing to support
targeted recruitment communications, audience segmentation,
marketing lists, email campaigns, and prospective student
engagement strategies.
- Support the development, maintenance, and monitoring of Slate
reports, queries, dashboards, and other operational reporting
tools.
- Monitor data accuracy and process compliance across admissions
workflows and recommend improvements based on reporting, trends,
and identified issues.
- Coordinate the import and export of application and prospect
data, troubleshoot data errors, and support the accurate transfer
of information between Slate and other university systems.
- Assist with the development and implementation of communication
strategies designed to improve prospect engagement, application
completion, and enrollment conversion.
Leadership, Collaboration, and Special Projects
- Work collaboratively with admissions leadership and
cross-functional university partners on the implementation,
maintenance, and continuous improvement of admissions systems,
processes, training, and communications.
- Assist the Director of Admissions Operations with operational
planning, process documentation, project coordination, and the
implementation of departmental priorities.
- Provide coverage for the Director of Admissions Operations, as
appropriate, and assist with operational budget monitoring,
resource coordination, and inventory management as assigned.
- Provide backup support for admissions communications and
application processing functions as needed to maintain continuity
of operations.
- Lead or participate in special projects related to admissions
technology, process improvement, recruitment effectiveness, student
engagement, and enrollment management.
- Perform other related duties as necessary to support the
effective functioning of the Office of Admissions and the mission
of the University of Bridgeport.
Knowledge, Ability and Skill :
- Strong technical, analytical, and problem-solving skills, with
the ability to troubleshoot system and process issues
effectively.
- Excellent organizational and project management skills, with
the ability to prioritize multiple responsibilities and meet
deadlines in a high-volume environment.
- Strong written, verbal, interpersonal, and customer service
skills.
- Ability to develop clear procedural documentation, training
materials, and operational guidelines.
- Demonstrated ability to analyze data, identify process
improvement opportunities, and translate operational needs into
practical solutions.
- Ability to collaborate effectively with colleagues across
departments and communicate technical information to nontechnical
audiences.
- Demonstrated initiative, sound judgment, attention to detail,
and the ability to work independently while contributing to a
team-oriented environment.
- Ability to manage student employees or student-facing programs,
provide constructive feedback, and maintain professional
standards.
Qualifications
Minimum Required Qualifications :
Education, Training and Experience :
- Bachelor’s degree required.
- Relevant professional experience in admissions operations,
enrollment management, CRM administration, database management, or
a related operational role.
- Demonstrated experience with Slate CRM or a comparable
admissions CRM system; direct Slate experience is strongly
preferred.
- Experience providing technical support, developing training
materials, documenting business processes, and training end
users.
- Proficiency in Microsoft Office applications, particularly
Excel and Word.
Preferred Qualifications
- Experience administering Slate CRM, including workflows,
queries, reports, forms, communication campaigns, and system
integrations.
- Experience with data imports and exports, database
synchronization, data validation, and enterprise systems.
- Familiarity with database applications, SQL, Microsoft Access,
or related reporting and data management tools.
- Experience managing student ambassadors, student employees,
campus tours, open houses, or prospective student engagement
programs.
- Experience in higher education admissions, recruitment, or
enrollment management.
Physical and Mental Requirements :
Work Environment
None
Under 1/3
1/3 to 2/3
Over 2/3
Outdoor Weather Conditions
X
Work with fumes or airborne particles
X
Work near moving mechanical parts
X
Risk of electrical shock
X
Vibration
X
Physical Activity
None
Under 1/3
1/3 to 2/3
Over 2/3
Standing
X
Walking
X
Sitting
X
X
Talking & Hearing
X
X
Using hands/fingers to handle/feel
X
X
Climbing or balancing
X
Bending, pulling, pushing
X
Driving
X
Lifting Requirements
None
Under 1/3
1/3 to 2/3
Over 2/3
Up to 10 pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 75 pounds
X
Up to 100 pounds
X
Over 100 pounds
X
Vision requirements (Especially relevant if driving is
required by the job)
_X_ Close vision (i.e. clear vision at 20 inches or less)
___ Distance vision (i.e. clear vision at 20 feet or more)
___ Color vision (i.e. ability to identify and distinguish
colors)
___ Peripheral vision (i.e. ability to observe an area that can be
seen up and down or left and right while the eyes are fixed on a
given point)
___ Depth perception (i.e. three-dimensional vision, ability to
judge distances and spatial relationships)
___ No special vision requirements
Full-Time Employee Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- 401k employer match
- Employee & dependent life insurance
- Great tuition benefits for employee, spouse &
dependents
- PTO program
- Flexible work schedules
This job description does not constitute an employment agreement
between The University of Bridgeport and employee. It is used as a
guide for personnel actions and is subject to change by the
University as the needs of the University and requirements of the
job change.)
The University of Bridgeport provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, gender, sexual
orientation, gender identity or expression, national origin, age,
disability, genetic information, marital status, amnesty, or status
as a covered veteran in accordance with applicable federal, state,
and local laws. The University of Bridgeport complies with
applicable state and local laws governing non-discrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including, but not limited to, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation, and training.
