Founded in 1917, Providence College (PC) is a premier Catholic
liberal arts institution steadfastly committed to academic
excellence through a dynamic core curriculum, a distinctive
Development of Western Civilization Program, and abundant
experiential learning opportunities. The only U.S. higher education
institution administered by the Dominican Friars, PC is committed
to providing a variety of opportunities for intellectual, social,
moral, and spiritual growth in a supportive environment. Providence
College believes that cultural and intellectual pluralism is
essential to the excellence of its academic programs, and strives
to foster an academic culture and campus community reflecting the
global environment in which we live and work.
The approximately 105-acre campus is situated in Rhode Island’s
capital city and is close to the many cultural and educational
offerings of Rhode Island’s “renaissance city.” Additionally,
Providence is located an hour from Boston and just a few hours from
New York City.
For years, Providence College has been recognized in the
U.S.
News & World Report “Regional Universities – North
Category” and has been commended by several other ranking
publications.
Overview
In addition to core counseling and compliance responsibilities,
serve as the functional lead for two major program areas,
Marketing, Communications & Outreach, and Athletics Program
Coordinator.
Duties and Responsibilities
Conduct comprehensive review of financial aid files, including complex verification and professional judgment appeals for federal and institutional aid programs. Evaluate financial documentation, resolve conflicting information, and ensure adherence to federal, state, and institutional regulatory requirements. Oversee the packaging, revision, and finalization of financial aid awards across all aid programs. Coordinate closely with Student Accounts/Bursar to ensure accurate disbursement,…
reconciliation, adjustments, and compliance with applicable regulations and institutional policies. Provide advanced, individualized advising to students and families regarding financial aid eligibility, financing strategies, and aid processes, particularly in complex or high-impact situations. (40%)
Direct office-wide communications, overseeing the delivery of
all outgoing messages to prevent information saturation and ensure
a consistent tone and brand. Oversee the management of all website
content and consumer information, establishing a system for regular
updates to information, forms, and educational literature while
maintaining WordPress and Dubot training and backups. Develop and
execute digital marketing campaigns across social media (Facebook,
Instagram, etc.), researching peer trends and emerging platforms to
reach students and parents through their preferred electronic
channels. Lead the design and preparation of all departmental
events, webinars, presentations, and instructional materials,
creating robust, accessible ways to share financial aid information
for virtual, classroom, and other in-person spaces. Coordinate the
delivery of aid messaging through diverse campus
platforms—including Campus Communicator’s Virtual Advisor, Slate,
Morning Mail, TV displays, and satellite locations—to ensure
information reaches students both inside and outside the classroom.
Serve as the primary liaison to the Parent Program, development
monthly newsletter content that helps families navigate the
financial aid process and determine affordability. Manage the
creation of inclusive and accessible resources, including
multi-language materials, and ensure all web content meets Section
504. (30%)
Direct the administration of approximately $13.6 million in
athletic-based scholarships, serving as the primary liaison to the
Bursar, Office of Admission, and the Athletics Compliance Officer
for more than 200 student-athletes across 15 teams. Direct the
Early Athletic Read process for 60+ recruits annually, overseeing
communications via Slate and the
Pcathleticreads@providence.edu inbox and performing manual
financial aid calculations and document analysis outside of
standard system packaging to support early aid estimates and
offers. Partner with the Athletic Compliance Officer to oversee
National Letter of Intent (NLI) administration and athletic award
posting, verifying award levels by sport, capturing revisions
resulting from billing adjustments, team separations, or
withdrawals, and ensuring all signed agreements are properly imaged
and awards are accurately confirmed in Banner prior to each packing
cycle. Coordinate with the Bursar’s Office to ensure accuracy and
billing integrity, proactively monitoring non-disbursed aid and
maintain shared systems to support transparency and stakeholder
access. Interpret NCAA regulations to ensure ongoing compliance,
annually updating programmatic instructions, methodology tables,
award/email templates, and annual office documentation, and
providing training and guidance to peers. Lead data collection and
documentation for the annual A-133 financial aid audit. (20%)
Lead annual planning with the card office to review and update
program policies and the web nomination form, ensuring the process
remains effective for the upcoming academic year. Manage the
allocation of the “Meal Swipe Bank” determining distribution levels
to support as many students as possible while staying within
semester limits. Oversee the review of all web nominations
submitted by students, faculty, or staff, ensuring that all
requests are handled with strict confidentiality and within a
24–48-hour window. Evaluate eligibility for a diverse student
population, including commuter and international students by
verifying financial need and current meal plan status. Maintain
professional communication standards for the program, providing
approved students with clear, updated instructions on how to redeem
swipes at Raymond Dining Hall. Coordinate with the card office and
external partners to finalize meal uploads and manage the primary
tracking system to ensure the program remains within its
institutional budget. (5%)
Participate in and support outreach events, orientations,
workshops, and enrollment-related programming in collaboration with
campus partners. Provide training and cross-training to financial
aid staff to support operational continuity, consistency of
practice, and knowledge sharing across the office. Contribute to
office-wide initiatives, operational planning, and process
improvement efforts that enhance service delivery, efficiency, and
compliance. Serve on institutional committees and working groups as
assigned, representing the office and providing subject matter
expertise. (5%)
MARGINAL DUTIES:
- Perform all other duties as may be required.
Education and Experience
- Bachelor's degree from an accredited institution required.
- Three to five years’ experience in a financial aid environment
or an equivalent combination of education and experience.
- Comprehensive knowledge of federal, state, and institutional
financial aid regulations.
- Familiarity and ability to interpret Title IV legislation and
“Dear Colleague Letters” to assist leadership in office
compliance.
- Ability to maintain multiple priorities and meet deadlines in a
fast-paced environment.
- Strong collaboration skills and the ability to work effectively
with other departments.
- High degree of accuracy and attention to detail.
- Ability to exercise independent judgement and maintain
confidentiality.
- Exceptional communication and interpersonal skills.
- Some nights and weekends as well as travel required.
Supplemental Information
PHYSICAL DEMANDS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this position. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
- Sitting in a normal seated position for extended periods of
time
- Reaching by extending hand(s) or arm(s) in any direction
- Finger dexterity required to manipulate objects with fingers
rather than with whole hand(s) or arm(s), for example, using a
keyboard
- Communication skills using the spoken word
- Ability to see within normal parameters
- Ability to hear within normal range
- Ability to move about
DISCLAIMER: This job description indicates the general
nature and level of work expected of the incumbent. It is not
designed to cover or contain a comprehensive listing of activities,
duties, or responsibilities required of the incumbent. Incumbent
may be asked to perform other duties as required.
