Assistant Director, Student Life Operations

of Student Life Operations provides operational, technical, and administrative leadership for Husky Card Services, Residential Security, and Student Life technology systems to support a safe, secure, and student-centered campus environment. This position is responsible for the administration of campus credentialing, electronic access control systems, residential security technologies, meal plan administration and reconciliation, and customer service operations related to campus identification and access services. The Assistant Director oversees the integrity of meal plan assignments, resolves account discrepancies, partners with Dining Services to ensure accurate billing and reconciliation, and delivers a seamless customer experience for students, faculty, staff, and guests. The position is also responsible for implementing operational improvements, supporting enterprise technology initiatives, and managing system integrations that enhance security, improve operational efficiency, and strengthen the student experience. Working collaboratively with Housing and Residential Life, Public Safety, Information Technology Services, Facilities, Dining Services, Enrollment Management, and other Student Life departments, the Assistant Director ensures the effective operation of campus access and credentialing systems while maintaining critical security infrastructure and supporting the University's strategic objectives. Key Responsibilities & Accountabilities Husky Card Services Administration Oversee the daily operations of Husky Card Services, including the issuance, replacement, and lifecycle management of university identification credentials. Administer campus credentialing and electronic access permissions for students, faculty, staff, affiliates, and guests. Maintain the integrity of campus cardholder databases while ensuring compliance with University policies and applicable privacy regulations. Coordinate with Housing, Public Safety, Dining Services, Athletics, Libraries, and other campus partners to support access privileges across university facilities. Administer electronic access control systems by assigning, modifying, auditing, and removing building access permissions. Partner with Dining Services to support point-of-sale technologies, troubleshoot meal plan access issues, and coordinate operational improvements. Manage meal plan administration, reconciliation, and account corrections to ensure accurate student billing and exceptional customer service. Develop and manage communications, website content, social media, and service notifications related to Husky Card Services. Residential Security and Access Operations Support the administration of residential security technologies that promote a safe and secure living environment. Coordinate with Residential Security, Housing and Residential Life, Public Safety, and Facilities to ensure reliable operation of electronic access systems. Provide operational oversight for electronic locking systems, access control hardware, surveillance technologies, and related security infrastructure. Monitor system performance, investigate access issues, and coordinate timely resolution of security-related incidents. Conduct routine security audits, access reviews, and operational assessments to identify vulnerabilities and recommend improvements. Assist in planning and implementing security enhancements, technology upgrades, and new residential access initiatives. Operational Leadership and Customer Service Serve as the primary operational resource for Husky Card Services, Residential Security, meal plan administration, and related technology services. Deliver exceptional customer service by responding to inquiries through walk-in service, telephone, email, and ServiceNow. Resolve complex account issues involving campus credentials, access permissions, meal plans, billing reconciliation, and technology systems. Collaborate with functional and technical stakeholders to gather operational requirements and translate business needs into system enhancements and project plans. Lead operational improvement initiatives that enhance service delivery, automate business processes, and improve data quality. Develop and maintain operational documentation, training materials, knowledge base articles, and standard operating procedures. Support project management activities, reporting requirements, system testing, and implementation of new technologies. Student Life Technology Support (10%) Provide technical support for Student Life technology resources, including desktops, laptops, mobile devices, printers, point-of-sale equipment, kiosks, and other hardware. Support software applications utilized throughout Student Life departments, including installation, troubleshooting, upgrades, permissions management, and lifecycle support. Deliver in-person, remote, and telephone technical support while coordinating with Information Technology Services and external vendors when necessary. Assist with technology deployments, hardware replacements, imaging, backups, inventory management, and operational documentation. Minimum Qualifications Bachelor's degree required or an equivalent combination of education and experience. Three to five years of progressively responsible professional experience in higher education, student affairs, campus operations, technology services, access control, or a related field. Working knowledge of electronic access control systems, scheduling software, Microsoft Office 365, and customer service management platforms. Experience supporting residential life operations, student services, or comparable customer-facing environments preferred. Demonstrated ability to collaborate across departments while managing multiple priorities in a fast-paced environment. Strong organizational, analytical, troubleshooting, and problem-solving skills. Mechanical aptitude and the ability to support technology hardware installations. Expected Hiring Range: $58,975.00 - $75,000.00 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change Additional Information Northeastern University offers benefits-eligible employees a competitive and comprehensive package designed to support your health, financial security, and overall well-being. Employees joining our New York City campus will begin with benefits equivalent to those of the institution formerly known as Marymount Manhattan College until benefits transition to Northeastern's full plans effective January 1, 2027. Northeastern will provide further information in advance of that transition. Current NYC campus benefits include: · Medical and dental insurance · Retirement plan · Life and disability insurance · Paid vacation, sick time, leave of absence, and other applicable paid time off · Tuition benefits for employees, dependents, and spouses About Northeastern University Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 15 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university's residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; New York City, New York, Portland, Maine; Seattle, Washington; Silicon Valley, California; Toronto; and Vancouver. Northeastern's personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today's highly interconnected global challenges and focused on transformative impact for humankind. je-d63b1a24f5f24c4f87bf9e67b14cfd02