Assistant Director Student Support Services

processes for new Honors College students. The incumbent oversees the development of data systems to track student enrollment, enhance the student experience, and implement efficient advising practices for large advising populations.

This position is responsible for designing, implementing, and assessing the services provided to Honors College students. The Assistant Director of Student Support Services will serve as the primary point of contact for programming related to advising, including leading academic activities for new, continuing, and transfer Honors College students. The position requires regular communication and collaboration with diverse units, offices, and administrators, including CITS, Admissions, Registrar, Financial Aid, Colleges’ leadership, department chairs, and the Office of the Provost, among others.

EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:

• Manages the placement testing process for all incoming Honors College students.
• Develops and oversees the Honors College's website to ensure academic advising resources and program information are up-to-date.
• Manages and oversees data collection and reporting in collaboration with IR, Alumni Affairs, Admissions, the Dean, and others for the Honors College to ensure efficient reporting.
• Assists with the management of the Honors College Convocation.
• Outreaches to colleges within the Commonwealth Honors Program to aid in transfers to UMass Dartmouth.
• Consults with managers in the Registrar's Office, Admissions Office, CITS, Department Chairs, and Deans' Offices, among others, to facilitate the registration of Honors College students.
• Coordinates with the Registrar's Office to ensure the accuracy of reports relating to the progress of all Honors College students.
• Collaborates with CITS and University Marketing on technical issues, compliance with University policies and procedures and comparability with University systems.
• Oversees the data management of new, continuing and transfer Honors College students.
• Manages electronic monitoring system for the tracking of students visiting the Honors College to determine patterns in order to assess student needs.
• Collaborates with CITS and UITS on issues relating to PeopleSoft and student access and improvements.
• Manages Honors students database for timely reports of the HNRS student group.
• Manages information and departmental requests for posting to electronic media.
• Manages, designs, and implements the block enrollment process for the Honors College.
• Oversees and manages the creation, updating, and maintenance of all Honors College electronic forms (there are many).
• Conducts the first culling of applicants in candidate reviews each fall for Admissions. Develops and formats the data for use by the Dean to make admissions decisions, and collaborates with the Admissions Office to maintain program caps, and to develop and draft communications to invitees.
• Serves as liaison to Admissions for the Honors college.
• Conducts degree audits of all graduating seniors.
• Supervises all Student Support specialists in the Honors College.
• Designs and conducts new student orientations.
• Gives talks to Honors College candidates at Open House and Accepted Students Day.
• Performs other duties as assigned to advance the mission and goals of the Honors College.

MINIMUM QUALIFICATIONS:

• EDUCATION:
  • Master’s degree.
• EXPERIENCE:
  • Demonstrated experience (over 3 years) advising undergraduate students.
  • Previous experience with university retention systems.
  • Experience with data management and assessment of systems.
  • Previous teaching experience at the collegiate level; especially first year student success courses.
• OTHER:
  • Must be available evening/weekend hours during periods of peak activity as needed.
  • Some travel required.

PREFERRED QUALIFICATIONS:

• EDUCATION: Master’s degree in higher education counseling or related field.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of undergraduate academic programs
• Knowledge of the University academic policies and procedures as well as eligibility requirements
• Ability to utilize PeopleSoft systems
• Ability to develop programs and applications utilizing complex sets of academic information.
• Experience relating to students and University personnel
• Experience interpreting and developing data network systems
• Strong communication skills

NOTE: Other job related duties and responsibilities may be assigned and/or the job description changed periodically to reflect changing organizational needs.

SALARY: $68,565 - $95,500

UMass Dartmouth offers exciting benefits such as:

• 75% Employer-Paid Health Insurance
• Flexible Spending Accounts
• Life Insurance
• Long Term Disability
• State Pension Retirement Plan
• Optional Retirement Savings Plans
• Tuition Credit (Employee, Spouse, & Dependents)
• Twelve (12) paid holidays
• Paid personal, vacation, and sick time
• And More!

Benefits for ESU Union: ESU

Applicants must be authorized for permanent employment in the United States. Employment-based visa sponsorship is not available.

To apply, please submit a letter of interest, a current resume, and the contact information for three professional references.

The deadline for early consideration of internal ESU applicants is September 21, 2026.

The review of applications will be ongoing until the position is filled.

Advertised: 04 Sep 2026 Eastern Daylight Time

Organization

Located on the Massachusetts south coast, only a short drive from Cape Cod, Providence and Boston, the University of Massachusetts Dartmouth has been ranked among the top northern public universities by U.S. News and World Report. The quality of life on the south coast of Massachusetts is rich with cultural attractions, beautifully preserved and restored historic districts, museums, live theatre and an excellent educational system. Recreational opportunities include boating, beaches, rivers, golf courses, camping grounds, beautiful state parks, waterfront parks and a new zoo.

UMass Dartmouth offers a broad range of baccalaureate and graduate degrees vital to the economic, social and cultural wellbeing of the region. It has an enrollment of over 9,200 students in over 40 undergraduate and 36 graduate programs (including 11 at the Ph.D. level) offered by the College of Arts and Sciences, the Charlton College of Business, the College of Engineering, the College of Nursing, the College of Visual and Performing Arts and the School for Marine Science and Technology. The main campus was designed by the eminent architect Paul Rudolf and is located on 710 acres in North Dartmouth. Other university sites include theCenter for Marine Science and Technology on the waterfront in New Bedford, the Advanced Technology and Manufacturing Center in Fall River and the Star Store Center for the Arts in New Bedford.

While retaining its commitment to excellence in undergraduate education, UMass Dartmouth has increased dramatically its research and outreach activities during the past ten years. R&D spending has increased in the last five years from $20.1 million to $25.6 million and the university has established centers in Policy Studies, Portuguese Studies & Culture, Business Research, Marine Science &Technology and Indic Studies to significantly expand its research and public service activities in ways that meet regional needs but have global impact.