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Department: 471511 - Dining Dining Halls
Location: Raleigh, NC
Essential Job Duties:
NC State Dining is seeking a hands-on Assistant General manager to manage day-to-day operations in Fountain Dining Hall.
The primary purpose of this position is to serve as the Assistant General Manager over daily operations of a dining hall located on the NC State University campus. The main focus or priority for this position will be to provide independent decision making in the day to day management for the dining hall and reports to the unit General Manager.
Duties include, but are not limited to:
- Oversee the daily operations of Fountain Dining Hall, exercising independent judgment to ensure efficient service, operational excellence, and a positive guest experience.
- Supervise, schedule, and develop permanent, temporary, and student employees, including supporting recruitment, hiring, training, and performance management activities.
- Lead by example in delivering exceptional customer service and fostering a positive, team-oriented work environment.
- Maintain an active ServSafe certification and ensure compliance with all food safety, sanitation, and Wake County Health Department regulations.
- Partner with the General Manager to manage staffing, control operating costs, and achieve budgetary and operational goals.
Other Work/Responsibilities:
- Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
- Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
- Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
- Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.
- Perform other duties as assigned to ensure NC State Dining business needs are met.
Minimum Experience/Education:
Bachelor's Degree in Dietetics, Home Economics, Hospitality Management or related discipline and one year of food management experience; or Associate's degree in a related discipline and three years of food management experience; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions. Some positions may require registration by the Commission on Dietetic Registration.
Required Qualifications:
- Able to work in a fast-paced environment.
- Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
- Must follow written and/or verbal instructions.
- Knowledge of equipment, cooking methods, measurements, and food safety.
- Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations.
- Excellence in completing all tasks.
- Ability to work within strict time frames and resolute deadlines.
- Ability to use or learn to use email and use a PC and MS Office Suite (or similar) proficiently.
- Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.
- Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation.
- Follow safety procedures; incumbent will routinely handle sharp items such as knives and slicer blades as well as be around hot food items, food pans, ovens, fryers, steam tables, grills, etc.
Preferred Qualifications:
- Previous supervisory experience in high volume food service, hospitality, or a related field including hiring, training, employee relations, coaching and team building
- Knowledge of equipment, cooking methods, measurements, food sanitation, safety and health codes
- Proficiency in the use of computers and have the ability to learn new software programs.
- Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
- Proven ability to work effectively in a fast-paced, service-oriented environment.
Required license or certification:
- ServSafe certification or the ability to obtain within 90 days of employment.
- Certification must be maintained as a condition of employment.
Position Number: 00108966
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.