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Location: Raleigh, NC
Essential Job Duties:
The Associate Director of Donor Services will oversee the endowment reporting and naming-opportunity processes and, in partnership with Advancement Information and Technology, improve projects to enhance the donor experience and increase operational efficiency within Donor Services.
The ideal candidate will possess exceptional writing, detail-oriented editing and copyediting skills, along with a comprehensive understanding of endowments and endowment reporting. The position requires demonstrated experience in data analysis and quality control, including reviewing, interpreting and validating large, complex datasets. The successful candidate must be highly organized and capable of managing multiple, simultaneous, detail-oriented responsibilities while collaborating effectively with frontline fundraising professionals and other campus partners.
Key responsibilities include:
- Managing the preparation and distribution of annual endowment reports detailing corpus values, market values, investment performance and spending distributions.
- Analyzing financial and endowment data and ensuring the accuracy, quality and consistency of reporting.
- Overseeing the editing and quality-control review of endowment reports.
- Collaborating with campus partners throughout the review and approval process for naming opportunities.
- Evaluating facilities and other spaces, programs and positions to recommend appropriate gift minimums for naming opportunities.
- Touring existing spaces and spaces under construction and recommending appropriate naming spaces to the respective colleges and units.
- Leading the preparation, review and coordination of naming materials for consideration by the Board of Trustees.
- Identifying and leading technology and process-improvement initiatives that strengthen operations and enhance the donor experience.
- Building productive working relationships with frontline fundraising professionals, facilities personnel, financial partners and other university stakeholders.
- Providing strategic leadership, supervision, coaching and professional development for a small team of specialized staff responsible for the naming-opportunities process, managing technology systems and data processes for Donor Services, and managing the endowment reporting process.
Other Work/Responsibilities:
- Other duties as as assigned.
Minimum Experience/Education:
- Bachelor's degree in a discipline related to the area of assignment; or an equivalent combination of training and experience.
Required Qualifications:
- At least three years of professional experience in one or more of the following areas: advancement services, donor relations, donor services, stewardship, gift compliance, gift administration, stewardship communications, accounting, fundraising research, financial reporting, or donor reporting.
- At least three years of experience working in higher education, independent schools, foundations, healthcare systems, nonprofit organizations, or similarly complex organizations.
- Demonstrated ability to analyze complex financial data and communicate findings clearly to others.
- Experience conducting data-quality reviews and resolving discrepancies to ensure the accuracy and integrity of reporting.
- Exceptional professional writing, editing, proofreading, and copyediting skills, with strong attention to accuracy, consistency, tone, and presentation.
- Strong analytical, critical-thinking, and creative problem-solving skills, with the ability to exercise sound judgment in complex or sensitive situations.
- Excellent organizational and project-management skills, including the ability to manage multiple priorities, meet firm deadlines, and oversee highly detailed processes.
- Ability to prepare accurate and complete materials.
- Demonstrated ability to lead cross-functional projects and collaborate effectively with Advancement Information and Technology professionals on technology and process improvements.
- Proficiency with databases, customer relationship management systems, reporting platforms, document-management tools and standard office software. Examples might include, Ovrture, Salesforce, Kindsight Ascend, Google Suite, Microsoft Visio and Docusign CLM.
- Advanced proficiency in Microsoft Excel, including the use of formulas, pivot tables, filters, lookups, conditional formatting, data validation and other analytical tools.
- Ability to organize, analyze, reconcile, and interpret large and complex datasets in Excel.
- Experience using Excel to identify discrepancies, perform quality-control reviews, track trends and ensure data accuracy.
- Ability to create clear, accurate, and accessible spreadsheets, reports, charts and dashboards for technical and nontechnical audiences.
- Commitment to providing responsive, accurate and service-oriented support to internal and external stakeholders.
Preferred Qualifications:
- At least five years of professional experience in one or more of the following areas: advancement services, donor relations, donor services, stewardship, gift compliance, gift administration, stewardship communications, accounting, fundraising research, financial reporting, or donor reporting.
- At least five years of experience working in higher education, independent schools, foundations, healthcare systems, nonprofit organizations, or similarly complex organizations.
- At least one year of supervisory experience or demonstrated leadership experience.
- Demonstrated ability to review and interpret architectural plans, construction documents, floor plans and related materials when evaluating naming opportunities.
- Ability to tour existing facilities and spaces under construction, assess potential naming opportunities, and recommend appropriate gift minimums in partnership with university stakeholders.
- Knowledge of endowments, including corpus values, market values, investment performance, spending distributions, and donor reporting practices.
- Ability to identify opportunities to streamline operations, strengthen data accuracy, and enhance the donor and campus-partner experience.
- Strong interpersonal and relationship-management skills, with the ability to build productive partnerships with frontline fundraising professionals, facilities personnel, financial partners, university leadership, and other campus stakeholders.
- Knowledge of advanced Excel features, such as Power Query, Power Pivot, macros or VBA, is preferred.
Required License or Certification:
N/A
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
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