Associate Director of Admission Technology & Operations

Duties & Responsibilities:

General

• Serves as the institution's primary functional expert and administrator for the Slate CRM platform.
• Responsible for the configuration, maintenance, optimization, and strategic use of Slate to support recruitment, admissions, communications, and enrollment operations.
• Support the Enrollment operation with particular attention paid to Undergraduate Enrollment.
• Collaborate with all University staff improving business processes, including the recruitment, advising and enrolment of students, enhancing user experience, and ensuring data integrity.

Slate Administration

• Serve as the primary Slate administrator.
• Configure and maintain application workflows, forms, portals, events, and decision processes.
• Create and manage queries, reports, dashboards, and datasets.
• Develop and maintain undergraduate communication plans using email, SMS, and event-triggered messaging.
• Monitor system performance and troubleshoot functional issues.
• Coordinate system upgrades, testing, and new feature implementation.

Admissions Operations

• Supervise Admissions Technology and Operations staff.
• Support application processing and admissions workflows.
• Assist with application cycles, committee review processes, and enrollment initiatives.
• Maintain documentation of system configurations and operational procedures.

Reporting & Analytics

• Build custom Slate reports and dashboards.
• Ensure data accuracy, consistency and integrity.
• Support institutional reporting and compliance requirements.

Data Integration

• Collaborate with Information Technology to manage integrations between Slate and Colleague, the University’s Student Information System, as well as third-party vendors.
• Validate imports, exports, APIs, and automated data processes.
• Perform routine data audits and quality assurance activities.

User Support & Training

• Train admissions staff on Slate functionality and best practices.
• Develop user guides and training materials.
• Provide ongoing technical support and troubleshoot user issues.

Strategic Planning

• Identify opportunities to improve recruitment and admissions workflows.
• Stay current on Slate enhancements and enrollment management best practices.
• Recommend new features and automation strategies to improve efficiency.

Required Qualifications:

• Bachelor's degree
• Experience administering or supporting the Slate CRM platform including reports, queries, and dashboards.
• Experience working in admissions, enrollment management, or higher education operations.
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to data quality.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with technical and non-technical stakeholders.
• Commitment to providing excellent customer service.
• Candidates must possess an understanding of, appreciation for, and congruence with the Catholic Franciscan mission of the University.

Preferred Qualifications:

• Master’s Degree.
• Familiarity with Colleague, the University’s student information system.
• Project management experience.
• Excellent written, verbal and organizational communication skills.

Physical Requirements:

• Prolonged periods of computer work.
• Ability to attend occasional evening or weekend recruitment events as needed.
• Valid driver’s license

Benefits Include:

• Health Insurance (Medical/Vision/Dental) Options
• 403(b) Retirement Plans with Potential Employer Contribution
• Vacation/Sick/Personal Time
• 14 University Holidays
• Life, Short-Term Disability, & Long-Term Disability Insurances
• Potential Tuition Benefits

Review of applications will begin immediately and continue until the position is filled.