Associate Director of Student Success & Accessibility

orientation, and oversees student wellness programming. The salary for this full time exempt position is $75,000.

Essential Duties and Responsibilities:

Accessibility & ADA Accommodations Leadership

• Evaluate, approve, and coordinate academic and clinical accommodations for students with disabilities under the ADA and Section 504.
• Manage daily operations, policies, and procedures for disability and accessibility services across the college.
• Coordinate testing accommodations and related logistics to ensure compliance with approved accommodations.
• Ensure ongoing compliance and continuous improvement of accessibility services by reviewing processes and documentation.

Academic Advising & Student Programming

• Provide academic advising and success coaching to support student goals, study strategies, and time management skills.
• Serve as a primary resource for students facing academic or wellness-related concerns and connect them with appropriate campus and community support services as needed.
• Maintain accurate and timely records of student meetings, interventions, referrals, and follow-up actions to support case management.
• Utilize student engagement and academic performance data to support proactive outreach efforts and evaluate the effectiveness of student success initiatives.
• Collaborate with faculty and Academic Affairs to communicate student needs and share performance trends.
• Develop, implement, and assess academic success programming designed to support students throughout their time at the college.

Programmatic Ownership: Tutoring, Mentorship & Onboarding

• Manage the Peer Tutoring Program, including student tutor recruitment, training, and matching data.
• Plan and execute the annual New Student Orientation program, including on-campus and online presentations, as well as ongoing orientation and transition programming throughout the academic year.
• Oversee the First-Year Guide peer mentoring program, supporting recruitment, training, and program coordination to enhance the first-year student experience.

Operational Support & Success Initiatives

• Support academic success initiatives related to board preparation through collaboration on programming, resources, and student support strategies.
• Participate in college committees and policy review processes, including annual review of the Student Handbook, to represent student success and accessibility perspectives.
• Assist the Director with annual reporting and departmental assessment efforts.
• Collaborate with CAPA team members and campus partners to support departmental priorities, special projects, and the planning and execution of major student-focused events and initiatives.
• Perform other duties as assigned by leadership.

Requirements & Qualifications:

Education: Master's degree in Higher Education, Student Affairs, Counseling, Psychology, or a related field.

Experience: 3–4 years of experience in higher education with responsibilities in academic advising, student success programming, and disability/accessibility services. Core Knowledge: Demonstrated experience evaluating documentation and determining reasonable accommodations in accordance with ADA and Section 504. Experience in academic advising, success coaching, or student support programming in a higher education setting.

Competencies:

• Ability to work independently, make compliance decisions, and manage large-scale student programs.
• Strong active-listening and triage skills with a focus on maintaining professional boundaries and confidentiality.
• Excellent interpersonal skills to build trust with students and collaborate effectively with faculty, staff, and academic leadership in support of student success outcomes.
• Proficiency with Google Workspace, MS Office, Zoom, and student databases.
• Ability to work occasional evenings or weekends.

NECO is an Equal Opportunity employer and encourages all qualified candidates to apply.