About the department
The IT & Digital Services (IT&DS) department provides the digital platforms, infrastructure, and services underpinning learning, teaching, research, and administration at Goldsmiths.
We are evolving towards a cloud-first, product-led and data-driven environment, focused on delivering secure, scalable, and high-quality data services that enhance decision-making, insight, and operational effectiveness.
About the role
We are seeking a motivated Business Analyst to support the design and delivery of digital solutions that align with business needs and objectives.
The primary aim of this role is to work with project and product teams to document and analyse business processes, identify opportunities for improvement, and support the delivery of effective solutions that enhance operational efficiency.
The Business Analyst will work with stakeholders to understand business needs, gather and document requirements, and support their translation into deliverable outcomes across projects and products.
About the candidate
You will be a Business Analyst with experience supporting process analysis, requirements gathering and documentation across enterprise systems, including CRM/ERP environments. Skilled in agile delivery, testing and implementation support, and translating technical concepts for non-technical stakeholders. Analytical, detail-focused and comfortable managing competing priorities, with a collaborative approach to working across IT and business teams.
Benefits
We have generous benefits – an agile working environment, 28 days’ annual leave plus six paid closure days (four at Christmas and two at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club, staff networks and creative writing classes.
Further Details: Job Description (PDF)
At Goldsmiths, University of London, Equality, Diversity, and Inclusion shape how we lead, learn, and work. We are committed to building an inclusive and respectful environment, removing barriers and addressing inequalities so that everyone in our community can belong and thrive.
All applicants must evidence their right to work in the UK prior to commencing work with us.
No agencies please.
