Business Process Analyst

Experience working with technical teams and coordinating activities across IT staff, business stakeholders, vendors, and customers to successfully implement technology solutions, including the ability to understand technical constraints, dependencies, and trade-offs to identify misalignment, surface risks, and facilitate resolution.

Experience gathering, analyzing, and documenting business and technical requirements and translating stakeholder needs into actionable requirements and project activities.

Demonstrated ability to facilitate discussions with technical and non-technical stakeholders, identify unresolved issues, ask clarifying questions, drive decisions, and communicate complex information effectively.

Experience documenting and evaluating current-state and future-state processes, identifying inefficiencies and root causes, and recommending practical process or operational improvements.

Experience supporting technology implementations, identifying and resolving project issues, anticipating risks and dependencies, and coordinating solutions through implementation and transition to operations.

Demonstrated ability to manage multiple concurrent projects or assignments, prioritize competing demands, work independently, and maintain organization and attention to detail.

Excellent written, verbal, active-listening, and interpersonal skills with demonstrated ability to work effectively as a member of high-performing technical and cross-functional teams.

Demonstrated ability to learn and understand technology concepts sufficiently to engage meaningfully with technical teams, ask informed questions, evaluate proposed solutions, and translate technical information for non-technical audiences. Does not require deep engineering expertise, but requires comfort working in technical environments and a willingness to develop working knowledge of relevant technologies.

Preferred Qualifications:

• Experience managing or supporting IT infrastructure, network, telecommunications, system implementation, or other technical projects.
• Familiarity with IT infrastructure concepts such as networking (LAN/WAN, switching, routing), data center operations, telecommunications, or system administration, sufficient to understand project scope and ask meaningful questions of technical staff.
• Experience using project management and collaboration tools such as Jira and Confluence.
• Knowledge of higher education or university business processes and technology environments.
• Experience with Lean Six Sigma, business process reengineering, or other continuous improvement methodologies.
• Experience supporting technology adoption, transition planning, or organizational change management related to IT implementations.

Job Description:
The Vice President for Information Technology is seeking an experienced Business Process Analyst to work within the CIO Project Management Office (CIO-PMO). This position provides project management and business analysis support for technology initiatives, with a significant focus on Network Operations and IT infrastructure implementations.

Responsibilities include managing project plans, schedules, risks, dependencies, and deliverables; coordinating technical teams, stakeholders, and vendors; gathering and documenting business and technical requirements; and analyzing processes to identify opportunities for improvement.The CIO-PMO supports Information Technology and university departments in successfully implementing technology solutions, improving efficiency, and optimizing business processes across the university.

Texas State University is the fifth-largest university in Texas with 96 undergraduate and 102 graduate degree programs, and a growing portfolio of research activity. The university offers benefits to regular employees, some of which include Medical, Dental, Vision, Group Life and AD&D, Short & Long Term Disability, and Voluntary Life; Health insurance paid 100% for the employee; Flexible Spending Account; Retirement contributions by employee and university; access to Student Recreation Center and Total Wellness classes; and working in San Marcos on a beautiful campus!

Job Duties:
The Business Process Analyst serves as a member of the CIO Project Management Office, providing project management, business analysis, and process improvement support for technology initiatives, with a primary focus on Network Operations and IT infrastructure projects.

The position manages projects from initiation through implementation and closure; develops and maintains project schedules, risks, issues, dependencies, and deliverables; and coordinates activities among technical teams, university stakeholders, and vendors. The Analyst also gathers and documents business and technical requirements, facilitates stakeholder discussions, analyzes current and future-state processes, identifies opportunities for improvement, and supports successful implementation and transition to operations.The ideal candidate will have experience managing technology projects, coordinating technical implementations, analyzing business processes, and solving complex problems.

Also, they will maintain sufficient working knowledge of the relevant technologies and infrastructure to effectively manage project scope, identify risks, and accurately communicate with technical and non-technical stakeholders.

Additional Information to Applicants:
Please note this position is expected to be on-site and is not eligible for visa sponsorship or transfer.

Job Open Date: 09/17/2026
Job Close Date:
Open Until Filled: Yes
Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start: 8:00AM
Normal Work Hours End: 5:00PM

Posting Notices:


Legal and Required Notices:
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
 
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications. 

Quicklink: https://jobs.hr.txstate.edu/postings/58505"">https://jobs.hr.txstate.edu/postings/58505

For a detailed description of this position and to apply, visit https://apptrkr.com/9837228"">https://jobs.hr.txstate.edu/postings/58505 or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.

About Texas State and San Marcos:
Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university's picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.

Why work @ Texas State?
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.


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