Position Information
Position Title
Campus Print and Mail Services - Assistant
Classification Title
Hourly Part Time (.1-.74 FTE)
Benefits Eligibility
Benefits Eligibility
Department
Print and Mail Services
Job Description
The Campus Print and Mail Assistant assists in the day to day
function of Campus Print and Mail Services. The Campus Print and
Mail Assistant will be committed to providing extraordinary,
efficient and cost effective printing and mailing services that
help to contribute to the success of the Hope College Community.
This position is hourly part time, 0.49 FTE .
Daily Tasks
- Triage and process print and copy orders using Print Shop Pro
software.
- Receive and sort incoming mail, packages and deliveries.
- Process outgoing mail and packages.
- Provide support to students, staff and faculty with the
printing and mailing needs via face to face interaction, phone
calls and email.
Demonstrated Outcomes:
- Tasks are processed knowledgeably, accurately and with
punctuality.
Actively Participate With and Enhance Team
- Work respectfully and seamlessly with the other Campus Print
and Mail employees.
- Communicate well within the team, informing of statuses and
problems as they arise.
- Train and mentor student employees.
- Work alongside student employees as they learn all the tasks
needed to help provide success to the department.
- Help create an environment to help student employees succeed
and develop their workplace skills and competencies.
- Provide evaluation and criticism fairly, objectively, and
respectfully.
- Be aware of the workload of the people around you. Seek to help
whenever possible.
- Interact in a professional and courteous manner with our
customers.
- Interact in a professional and courteous manner with outside
carriers and vendors.
- Keep all shared work areas organized and tidy.
- Demonstrated Outcomes:
- Recognized as a helper and problem solver.
- Recognized as a team player.
- Considered kind.
Develop
- Continual learning and understanding of all technology,
equipment and outside services that involves print and mail:
- As orders and requests come in, strive to be able to accomplish
the needed tasks for customers.
- Understand the capabilities and limitations of equipment and
processes.
- Anticipate customer needs.
- Proactively modify job requests, in partnership with the
customer, if they are not in the scope of capability.
- Troubleshoot equipment and remedy issues.
- Notice when colors are not accurate.
- Notice if mail items are not processed correctly.
- Accurately read and record letters and numbers to prevent
errors.
- Demonstrated Outcomes:
- Takes a proactive approach to solving internal and external
issues that meet the needs of the team and customers.
- Uses attention to detail to diagnose and adjust quality or
timeliness of output.
Qualifications
- Attention to Detail: Does not let important details slip
through the cracks or derail a project.
- Calm under pressure: Maintains stable performance when under
heavy pressure or stress.
- Communication: Speaks and writes clearly and articulately
without being overly verbose or talkative. Maintains this standard
in all forms of communication, both written and verbal.
- Confidentiality as needed.
- Customer Service: Proven skills that entice a customer to
return.
- Efficiency: Able to produce significant output with minimal
wasted effort.
- Flexibility/Adaptability: Adjusts quickly to changing
priorities and conditions. Copes effectively with complexity and
change. Ability to accept a flexible schedule that may not be
consistent on a weekly basis, could include some Saturday mornings,
and will change at semester transitions.
- Inquisitive: Dare to ask questions in circumstances that you
are unsure of and until you understand.
- Openness to criticism and ideas: Often solicits feedback and
reacts calmly to criticism or negative feedback and seeks to learn
and build on this information.
- Organization and planning: Plans, organizes, schedules, and
budgets in an efficient, productive manner. Focuses on key
priorities.
- Proactivity: Acts without being told what to do. Brings new
ideas to the table.
- Teamwork: Reaches out to peers and cooperates with supervisors
to establish an overall collaborative working relationship.
- Valid driver’s license
- Basic technology proficiency.
Physical Demands
This position requires remaining in a stationary position for
frequent periods of time; uses office machinery such as a
computers, printers, copy machines; Occasionally involves moving
items over 50 pounds; frequently will move between different
offices/workspaces/buildings; and requires effective communication
abilities. In the case of temporary or permanent condition(s) that
require(s) accommodation(s), reasonable accommodation(s) may be
requested.
Pre-employment Screenings
All offers of employment are contingent upon a background check.
Some positions may have position specific requirements, such as
education/licensure/certification verification, a physical, drug
screening, credit checks and/or transportation record review.
Posting Detail Information
Posting Number
2026-036SR
Job Posting Open Date
10/13/2026
Job Posting Close Date
Open Until Filled
Yes
Is this position available for sponsorship
No
Special Instructions to Applicants
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- References