Randolph-Macon College seeks a customer-focused and highly organized Campus Store Manager to oversee all aspects of Campus Store operations in support of students, faculty, staff, alumni, and visitors. Reporting to the Assistant Vice President of Finance, the Campus Store Manager is responsible for retail operations, textbook and course materials coordination, merchandising, marketing, budgeting, customer service, and supervision of full-time and student employees.
Responsibilities
- Oversees budget preparation, retail pricing strategies, branding standards, and marketing initiatives.
- Oversees POS systems, store operations, purchasing, shipping/receiving, and customer service standards.
- Oversees operation of the virtual textbook store and coordinates textbook adoption, ordering, and distribution processes.
- Maintains internal controls, financial records, and security of store assets.
- Develops social media content to promote new merchandise and Campus Store events. Collaborates with Marketing and Communications to ensure consistency with College branding and communication standards.
- Supervises full-time employees and supports achievement of financial objectives.
- Coordinates with campus departments and external vendors for special events and merchandise sales.
- Maintains positive working relationships with students, faculty, staff, alumni, parents, visitors, and vendors.
- Negotiates contracts with vendors and partners on behalf of the Campus Store.
- Stays current on industry standards and innovations in merchandise, public relations, store operations, reporting, and information systems.
- Performs other duties as assigned by the Assistant Vice President of Finance
Qualifications
- Bachelor’s degree from an accredited college or university and 3–5 years of experience in campus store management or a comparable retail environment required.
- Strong understanding of customer service principles with a commitment to delivering exceptional service.
- Excellent organizational, leadership, and motivational skills.
- Flexibility, sound judgment, and the ability to effectively resolve problems and manage challenging situations.
- Strong verbal and written communication skills.
- Ability to promote the Campus Store as an integral part of the College community and mission.
- Knowledge of purchasing, pricing, budgeting, financial reporting, and maintaining accurate financial and sales records.
- Proficiency in basic computer applications, including word processing, Excel, and Adobe Acrobat.
- Experience with POS systems; familiarity with MBS/Insite systems preferred.
- Ability to remain composed and effective in a fast-paced environment with frequent interruptions and changing priorities.
- Standard work schedule is 37.5 hours per week, with additional hours required during high-demand periods to include nights and weekends.
The College
Founded in 1830, Randolph-Macon has about 1800 students and is located in Ashland, VA, a residential community 15 miles north of Richmond and 90 miles south of Washington D.C., thereby having all the benefits for its students, faculty and staff of a dynamic metropolitan area which serves as the state capital. Over 85% of students reside on campus. For more information about the College see www.rmc.edu.
Randolph-Macon College does not discriminate on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity, national origin, marital status, disability, or veteran status in its education or employment programs or activities.
Application
To apply for the position, submit the following documents to https://bit.ly/4dxCI0k in Microsoft Word or PDF format: a current CV, cover letter addressing the position responsibilities and qualifications, and contact information for two professional references to Claudia Burcham, Human Resources Generalist. The review and interview process will commence as strong applications are received and the search will remain open until the position is filled.