Campus Visit Experience and Admissions Events Manager

RESPONSIBILITIES:

• Lead the strategy, planning, and execution of campus visits and admissions events, ensuring seamless, mission-aligned experiences that engage prospective students and families.
• Oversee daily campus visit operations, including scheduling, logistics, hospitality, and communication workflows that reflect Seton Hill's welcoming culture.
• Plan and execute signature and special admissions events (e.g., Open Houses, Accepted Student Days, Information Sessions, group visits), driving attendance and meaningful engagement.
• Supervise, train, and mentor student ambassadors and graduate assistant(s), cultivating a professional, service-oriented team environment.
• Collaborate with campus partners, including academics, residence life, dining, athletics, and student services, to design visit and event experiences that showcase the full student experience.
• Serve as a primary point of contact for prospective students and families, ensuring timely, professional communication throughout the visit and event process.
• Oversee event and visit logistics, including space reservations, catering, transportation, technology, materials, signage, and accessibility.
• Utilize Slate and related systems to manage registration, scheduling, communication, and reporting with accuracy and efficiency.
• Partner with Marketing to develop event-related content, including website descriptions and promotional materials.
• Evaluate and enhance visit and event strategies using data, feedback, and industry trends, and recommend improvements aligned with enrollment goals.
• Manage event budgets, ensuring responsible use of resources and strong return on investment.
• Analyze feedback from attendees and student ambassadors to drive continuous improvement.
• Champion a welcoming, inclusive, and student-centered experience that encourages visitors to envision themselves at Seton Hill.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position supervises student tour guides, interns, and graduate assistant(s.)

REQUIRED QUALIFICATIONS:

• Bachelor's degree required.
• Valid driver's license with an acceptable driving record.
• Highly motivated with a positive attitude and a strong commitment to delivering an exceptional, student-centered guest experience.
• 3+ years of experience in event planning, hospitality, admissions, marketing, communications, or a related field.
• Strong organizational and project management skills, with keen attention to detail and the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills, with the ability to engage and build relationships with students, families, and campus partners.
• Strong presentation, communication and interpersonal skills, with the ability to represent the University in both small and large group settings.
• Ability to think critically, solve problems, and adapt in a fast-paced, event-driven environment.
• Flexibility to work evenings and weekends as needed to support campus visits and admissions events.

PREFERRED QUALIFICATIONS:

• Experience in college admissions, higher education, or event management.
• Familiarity with CRM systems such as Slate or other event/registration platforms.
• Prior supervisory or leadership experience, particularly working with student employees or volunteers.
• Experience in hospitality, customer service, or guest experience-focused roles.

APPLICATION INSTRUCTIONS

Required applicant materials include a letter of interest & resume. Review of applications will continue until the position is filled. All finalists will be asked to provide a Reflection Statement to Seton Hill's Mission as part of the selection process.