Monitor CAPE sessions to ensure paging, video, capture of
metadata, and systems function correctly.
Monitor and prioritize daily technology operations of the
multidisciplinary simulation center and ensure communication of
needs and issues to the appropriate project lead.
Collaborate with the system vendors, A/V vendors, SOM Shared IT
services, and/or OIT personnel to troubleshoot any system
issues.
Troubleshoot networks, servers, systems, and applications in
order to identify and correct malfunctions and other operational
difficulties.
Interact with users to determine problems, analyze situations,
identify the source of the problems, determine appropriate
solutions, and take proper actions required to solve the
problems.
Perform a variety of maintenance, evaluation, and training
tasks to ensure optimal technology performance and user
experience.
Create training materials pertaining to technology
troubleshooting and usage.
Serve as a technology resource to the team for use of technical
platforms.
Attend in-person and virtual meetings with the CAPE project
lead and client to analyze, troubleshoot, and diagnose hardware and
software problems.
Technology Maintenance (20%)
- Act as point of contact for all desktop support needs at
CAPE.
- Install, configure, and maintain staff and center computers,
monitors, copiers, printers, etc.
- Work with the appropriate campus resources and vendors to
resolve technical issues related to network interruptions.
- Track and resolve maintenance tasks and support tickets from
the team. This includes maintaining a work log of support tickets
and maintenance tasks.
- Maintain accurate and up-to-date documentation of technical
procedures, system configurations, and issue resolutions.
- Maintain technology assets, software, and hardware for use and
integration in simulation education modalities. This includes but
is not limited to audio, video, learning management system,
manikins, task trainers, computers, laptops, monitors, mobile
technology carts, displays & TVs, copiers, printers, VR/AR
equipment, etc.
Other (10%)
- Utilize a project management application to organize and
delegate project-specific tasks.
- Maintain technical expertise to effectively manage CAPE
equipment and technologies and enforce proper usage and operation
by authorized personnel.
- Attend briefings/debriefings/meetings with CAPE team members,
clients, and project teams.
- Assist CAPE Director with the writing of technical and annual
reports.
- Provide a conduit to the public and University communities
about the Center.
- Assist CAPE Director with projects as needed. This may include
items such as researching and reporting on the specs for new
technology-related items and equipment, assisting with
accreditations that fall within the scope of CAPE's mission,
etc.
- Perform other duties as required.
Work Location:
Onsite – this role is expected to work onsite and is located
in
Aurora, Colorado .
Why Join Us:
The CAPE is a national and international centerpiece of educational
and assessment innovation, located at the Anschutz Medical Campus.
At the core of the CAPE's work is a dedication to and a passion for
producing humanistic and scientifically grounded health
professionals, using innovative methods to educate and assess the
essential skills needed by these professionals to serve the
citizens of Colorado and beyond. The CAPE also conducts research on
the nature and quality of communication between health care
professionals and patients, physical examination teaching and
learning, high-fidelity simulation, and other topics.
Why work for the University?
We have AMAZING benefits and offer exceptional amounts of holiday,
vacation, and sick leave! The University of Colorado offers an
excellent benefits package, including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross
pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all
CU campuses
- ECO Pass: Reduced-rate RTD Bus and light rail service
There are many additional perks & programs with the
CU Advantage .
Qualifications:
Minimum Qualifications:
- Bachelor's degree in technology, computer science, educational
field, or equivalent professional experience.
- Substitution: A combination of education and related
technical/military/paraprofessional experience may be substituted
for a bachelor's degree on a year-for-year basis.
- At least one (1) year of experience supporting and
troubleshooting technology-related programs.
Applicants must meet minimum qualifications at the time of
hire.
Preferred Qualifications:
- Direct project management experience or certification is
preferred.
- Simulation technology experience including learning management
systems, manikins, task trainers, etc. Previous experience with
simulation center software platforms, EMS, B-Line, Laerdal,
etc.
- Previous experience with VR, AR, and XR.
- At least two (2) years of experience in a higher education
environment or technology support.
Conditions of Employment:
- Applicants must be legally authorized to work in the United
States without requiring sponsorship. We are unable to provide work
visa sponsorship or employment authorization for this position now
or in the future.
Knowledge, Skills, and Abilities:
- Ability to gather and manipulate data in an efficient and
organized manner.
- Ability to manage large-scale projects efficiently and
effectively.
- Knowledge of the simulation field.
- Ability to work well with a variety of people, including
members of the Center, Anschutz Medical Campus, clients from within
and outside the institution, students, proctors, and teaching
associates.
- Ability to communicate clearly and effectively.
- Ability to be well organized and work effectively on multiple
tasks.
- Ability to work effectively as part of a team and
independently.
- Capacity for flexibility and adaptability in different work
situations.
- Computer skills, including ability to work with the following
programs (SharePoint, Word, Excel, Access, Outlook).
How to Apply:
For full consideration, please submit the following
document(s):
- Curriculum vitae / Resume
- Three to five professional references, including name, address,
phone number (mobile number if appropriate), and email
address
Questions should be directed to:
Melissa Giardina, melissa.giardina@cuanschutz.edu
Screening of Applications Begins:
Applications will be accepted until finalists are identified, but
preference will be given to complete applications received by
November 1, 2026 . Those who do not apply by this date may
or may not be considered.
Anticipated Pay Range:
The starting salary range (
or hiring range) for this
position has been established as
$42,957 to $57,563
(calculated for 0.8 FTE).
The above salary range (
or hiring range) represents the
University's good faith and reasonable estimate of the range of
possible compensation at the time of posting. This position may be
eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck.
The University of Colorado provides generous leave, health plans,
and retirement contributions that add to your bottom line.
Total Compensation
Calculator
Equal Employment Opportunity Statement:
CU is an Equal Opportunity Employer and complies with all
applicable federal, state, and local laws governing
nondiscrimination in employment. We are committed to creating a
workplace where all individuals are treated with respect and
dignity, and we encourage individuals from all backgrounds to
apply, including protected veterans and individuals with
disabilities.
ADA Statement:
The University will provide reasonable accommodations to applicants
with disabilities throughout the employment application process. To
request an accommodation pursuant to the Americans with
Disabilities Act, please contact the Human Resources ADA
Coordinator at
hr.adacoordinator@cuanschutz.edu
.
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to
ensuring a safe and secure environment for our faculty, staff,
students, and visitors. To assist in achieving that goal, we
conduct background investigations for all prospective
employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19
virus and other
vaccine-preventable diseases . If you work, visit, or volunteer
in healthcare facilities or clinics operated by our affiliated
hospital or clinical partners or by CU Anschutz, you will be
required to comply with the vaccination and medical surveillance
policies of the facilities or clinics where you work, visit, or
volunteer, respectively. In addition, if you work in certain
research areas or perform certain safety-sensitive job duties, you
must enroll in the
occupational health medical surveillance program .
