The Navigator builds strong relationships with learners while coordinating closely with internal college departments, employers, workforce centers, and community partners to deliver comprehensive wrap-around services. This position maintains in-depth knowledge of ACC academic, career, and technical education programs and supports learners from initial inquiry through program completion and post-completion transition.
This position will be responsible for ACC's COSI Achieve Scholarship Program along with the Career Forward Program Manager. Working collaboratively with the Career Forward Program Manager, the Navigator helps manage learner records, case notes, data tracking, and reporting to ensure learner success, program effectiveness, and continuous improvement.
Key Responsibilities
- Lead learner outreach, recruitment, and onboarding efforts, including information sessions, orientations, advising, and enrollment support
- Provide ongoing case management, coaching, and retention support, including academic progress monitoring, career planning, and job readiness assistance
- Serve as a liaison between learners and internal departments, employers, workforce centers, and community partners to connect learners with resources and opportunities
- Maintain accurate learner records, case notes, and data related to enrollment, completion, credentials, funding, and post-program outcomes
- Support program assessment and reporting by tracking outcomes, compiling reports, and contributing to continuous improvement efforts
This is a grant-funded position through 06/30/2030. Continuation of the position is contingent upon continued funding.
Qualifications
- Bachelor's degree or equivalent combination of education and/or relevant experience. An equivalency will not count towards the experience requirement below.
- Experience providing case management, academic, career, or student support services.
- Experience working across functional areas in a complex organization.
- Strong collaboration, problem-solving, interpersonal, oral and written communication, and critical thinking skills required.
Preferred:
- Experience utilizing student information databases such as Banner and EAB Navigate or a similar platform.
- Experience working with scholarship disbursement, management, and verifying student eligibility within state compliances.
- Experience building student services and resources for a college campus from the ground up.
- Experience advising students and managing multiple student caseloads.
- Experience developing retention efforts targeting students who are on academic probation, suspension, or a similar standing.
Application Instructions
All applicants must submit:
- Resume
- Detailed letter of interest (cover letter) addressing the job announcement. Please include any experiences you may have embedding equity and inclusion in your work, see below.
At ACC, we seek to hire candidates who are committed to fostering respectful, welcoming, and supportive environments for all individuals. In your cover letter, please describe how you have worked to create such environments in your current or previous roles, and share what this commitment means to you in your professional practice.
Additional Information
This is a grant-funded position through 06/30/2030. Continuation of the position is contingent upon continued funding.
Reach out to us at HRrecruitment@arapahoe.edu if you have any questions.
