Job Summary
The Division of Student Affairs at the University of Utah provides
an array of services and programs to help students benefit fully
from their educational programs and to help the University carry
out its mission of research, teaching, and service. Within the
Division of Student Affairs, the Office of the Dean of Students is
committed to promoting a caring and safe community that increases
our students' abilities to learn and make healthy choices. We
promote inclusiveness, strive to support the success and growth of
all students, and enrich the holistic student experience. We
prepare students to reflect on their behavior, think critically,
practice skills, and clarify values-all of which they can use
throughout their lifetime.
The area of Student Accountability (Conduct) educates the
University of Utah community about the standards necessary to
maintain and protect an environment conducive to learning. Our core
purpose is to develop students' academic and social responsibility.
We value integrity, responsibility, community, civility,
accountability, and fairness.
The University of Utah seeks a highly motivated, student-centered,
and dedicated professional to serve as the Case Manager for Student
Rights & Responsibilities. Reporting to the Assistant Director
for Student Rights & Responsibilities , the Case Manager for
Student Rights & Responsibilities facilitates all aspects of
the student accountability process.
Additionally, this position may be asked to support the Student
Support Team, as needed, to support the well-being and safety of
individuals within the campus community by taking reports,
gathering information, and providing coaching, support, and
referrals to appropriate on and off-campus resources.
An excellent benefits package is included (see
https://www.hr.utah.edu/benefits/
for a full description of the benefits package).
Student
Affairs is comprised of over 20 departments and is
focused on supporting student well-being and success with the
ultimate goal of assisting students in discovering their passion,
people, and purpose. To that end, we aim to foster an environment
that encourages employees to embrace innovative service delivery
methods to best meet the needs of our students. As a result,
students have the opportunity to participate in the creation of
campus culture, collaboratively working alongside professional
staff, student leaders, and academic partners.
Responsibilities
Student Accountability (Conduct):
- Administer the student right and responsibilities process on
campus in a manner that ensures student development and the
consistent and fair application of University policies. This
includes supporting all students involved in the Student Rights
& Responsibilities process through respectful interactions,
providing accurate and clear information, actively listening during
all meetings so the student's perspective is heard, and showing
concern for the student's well-being.
Investigate and adjudicate potential violations of Policy
6-400: Student Rights and Responsibilities by individuals and
student groups incorporating developmentally appropriate sanctions
as needed.
Administer unpaid parking citation procedures in coordination
with Commuter Services.
Provide outreach and education to the campus community about
Policy 6-400: Student Rights and Responsibilities, including all
related processes.
Assist with coordinating changes and updates to Policy 6-400:
Student Rights and Responsibilities as needed. Research current
issues and best practices related to discipline on college
campuses.
Use an electronic database system, Advocate, to manage and
maintain information related to accountability cases.
Establish and maintain effective working relationships with
campus departments including but not limited to the Counseling
Center, Center for Campus Wellness, Commuter Services, Department
of Public Safety, Office of Equal Opportunity and Title IX, and the
Office of Residence Life .
Other duties as assigned such as special projects.
Case Management:
- Provide a continuum of case management for Student Support
cases including assessment, planning, collaboration,
implementation, monitoring, follow-up, and evaluating
multi-faceted, potentially high-risk, and complex situations.
- Respond to communications from concerned campus and community
members regarding new and existing reports.
- Gather and report relevant information on cases by conducting
interviews, searching electronic databases, and searching social
media sites.
- Meet with students and otherwise engage with them through
various means to evaluate issues of concern and to provide
information, guidance, and support as appropriate to the
situation.
- Utilize NaBITA's risk rubric to identify concerning behavior
and implement appropriate interventions
- Document actions taken for current cases.
- Track trends or changes in student behavior and assess for
ongoing interventions.
- Assist students with social service needs including referral to
campus and community resources.
- Effectively collaborate and coordinate with other University
personnel, healthcare providers, public safety officers, government
agencies, and family members when responding to students in
distress.
- Understand, apply, and communicate applicable University
policies (e.g., withdrawals, leaves of absence, student rights,
etc.) with students and other stakeholders.
Outreach/Education:
- Participate in outreach efforts to the University community
regarding student behavioral issues, intervention strategies, and
current national/institutional trends and best practices in
behavioral intervention.
- Facilitate trainings and presentations on topics that include,
but are not limited to identifying concerning behaviors, reporting,
and appropriate intervention with distressed students.
- Presentations are often co-presented with a campus partner
(e.g., Counseling Center, Campus Police, Center for Campus
Wellness, etc.).
Record Keeping and Documentation:
- Create, update, and maintain accurate and timely case
notes.
- Utilize Symplicity's Advocate software to document incoming and
outgoing communications including behavioral reports, requests for
campus resources, meeting notes, document collection, and action
logs.
- Contribute to relevant sections of the annual reports, and
present requested data (e.g., trends, gaps in service, etc.) to
University stakeholders.
- Ensure that information management procedures comply with
federal and state requirements and University policies (FERPA,
Clery, etc.).
This job description is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically
requiredNearly Continuously: Office
environment.
Physical Requirements and Level of Frequency
that may be requiredNearly Continuously: Sitting, hearing,
listening, talking. Often: Repetitive hand motion (such as typing),
walking. Seldom: Bending, reaching overhead.
Minimum Qualifications
Minimum Qualifications
- Bachelor's degree in a related area or equivalency (one year of
education can be substituted for one year of related work
experience).
- 4 - 6 years of progressively more responsible management
experience. Background knowledge of hiring department's area of
specialization in order to analyze, plan and draw conclusions for
recommendations to superiors. Demonstrated leadership skills in
planning and directing employees and processes in order to
effectively monitor and develop subordinates and to ensure the
smooth operation of department. Master's degree in a related area
may be preferred.
Department-Specific Qualifications
- Bachelor's degree is required, with a preference for a master's
degree or professional experience equating to a graduate degree in
one of the following areas: student development, higher education
administration, public administration, social sciences, human
resources, or related discipline.
- 4 -6 years of related work experience Strong written and oral
communication skills Conflict resolution skills.
- Ability to work with other professionals who represent a
variety of disciplines including but not limited to: law
enforcement, faculty, staff, and community partners.
- Ability to prioritize and work autonomously in a high-traffic
environment Ability to speak in front of audiences of varying
compositions and sizes Experience working with sensitive and
confidential information.
- Strong awareness, sensitivity, and commitment to work with
individuals representing a range of race, color, religion, national
origin, sex, age, the status of a disabled individual, sexual
orientation, gender identity/expression, or veteran status.
- Strong desire to contribute to student success and achievement
of educational goals
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
Preferences
- Working knowledge of student conduct administration and best
practices Knowledge of applicable laws and regulations regarding
student and employee policies and privacy of records (Title IX,
Clery Act, FERPA, etc.)
- Experience working with campus and community resources
- Experience with development and coordination of educational
programming Working knowledge of behavioral intervention and risk
assessment programs and best practices.
- Experience working with campus resources (counseling centers,
victim advocacy, academic advising, financial aid, campus police,
registrar, etc.).
- One or more years of experience in case management.
Special Instructions
Requisition Number: PRN46407B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F 8a-5p; position is NOT eligible
for remote or fulltime employment as a telecommuting employee
Department: 02351 - Stnt Rights & Responsibilities
Location: Campus
Pay Rate Range: $62,525
Close Date: 10/30/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9880197"">https://utah.peopleadmin.com/postings/210398
je-8d862bb63ee0410385d44bfc48eb5afd
