Case Manager

Continued employment beyond the grant period is contingent upon the availability of funding and institutional need. Upon the grant's conclusion, the position will be evaluated for potential adoption and funding by Westfield State University. General Statement of Duties: Under the general direction of the Office of the Dean of Students this position with help to respond to the needs of students (graduate and undergraduate) encountering personal or academic challenges. The University Case Manager collaborates with other offices to develop programs that enhance the quality of student life, promote all facets of well-being, and respond to student concerns. The University Case Manager is expected to be available to staff and students outside regular business hours, for evening and weekend events, and/or at other critical times. Duties and Responsibilities: Duties include but not limited to: Essential: Maintains strong working relationships and collaborations between the Office of the Dean of Students, students, and various University departments. Maintains current knowledge of student needs, including graduate students, student development, and student learning research, theory, and practice that best serve the needs of students. Represents the Office of the Dean of Students at campus-wide functions. Recommends and participates in the development of University policies and procedures. Develops a strong relationship with local hospitals, particularly at the time of the discharge of students. Supports and advocates for students (graduate and undergraduate) experiencing crises; intervenes directly in sensitive cases involving critical illness or injury, mental illness, and fatalities. Contributes to the case management process of the office by meeting with students on sensitive and private issues and provides guidance and support to students and families during times of crisis. In cases where students need extra mental health support or other type of clinical assistance necessary for the retention, persistence, and success of the student, the case manager collaborates, when requested, by the Dean of Students Office, with students, families, campus partners, and off campus resources to form comprehensive plans for student success and assists in the plan implementation. Implements the administrative activities associated with the Office of the Dean of Students to support students, including medical leave of absences and withdrawals. Advises faculty, staff, students, and families in complex problem solving and complaint resolution in situations that pose a risk to students and/or the institution. Consults and engages in problem-solving on complex matters with Residence Life, Counseling Center, Health Center, University Police, Student, Student Accessibility Services, TRiO, Course Achievement Retention and Engagement, LEAD Scholars and Academic Advising. Advises the Office of the Dean of Student staff in best practices related to students that impact case management practices and policies. Collaborates with the student leader trainings and orientation programs. Serves as an advisor for the Office of Student Conduct. Performs other job-related duties as assigned. Job Requirements: QUALIFICATIONS: Master's degree in social work, higher education, student personnel, counseling services, or other related field and four years of full-time professional experience working with college students. Commitment to the knowledge of multicultural, diversity, and LGBTQ+ issues. Experience with strategizing, planning, and delivering communications. Familiarity with college student learning and development theories. Knowledge of student support programs and services. Experience with outreach initiatives and program development. Effective oral and written communication skills. Ability to use independent judgment and manage and impart information to a range of clientele and/or media sources. Effective interpersonal and community relations skills. Ability to build positive and effective relationships with colleagues and student leaders across the University. Skilled in managing crises and knowledge of and experience with crisis intervention techniques. Ability to react calmly and effectively in emergency situations. Ability to take initiative for projects and the development of services. Ability to collaborate and work successfully in a team environment. Experience with case management software, student information system software such as Maxient. Ability to work effectively with a wide range of constituencies in a diverse community and rapidly changing technical environment. Additional Information: Salary: Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the Department of Higher Education's webpage . Employee Benefits: Benefits are an important component of an employee's total compensation package. Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately. Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution. Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities. Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits. Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage . Disability Accommodations Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor. Background Check Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration. To apply, visit http://westfield.interviewexchange.com/jobofferdetails.jsp?JOBID=203909 Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-42936705d7084c779009db2d8c0e3986