GENERAL DUTIES
I.T. Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.
This job is in CUNY's Classified Managerial Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html
CONTRACT TITLE
Computer Systems Manager
FLSA
Exempt
CAMPUS SPECIFIC INFORMATION
Reporting to the Vice President for Administration and Finance, the Chief Information Officer is a chief strategist for IT planning, advancement, and support of its use. This includes managing the daily operations of information technology resources, setting direction for personnel, developing and leveraging technology solutions in a collaborative and proactive manner, and providing quality service to end-users. The CIO provides leadership and management oversight and will play an integral role in the implementation and operation of academic, instructional and administrative technologies that promote, enhance and support teaching, learning and research to advance the academic mission and goals of the College. This work includes implementing instructional, social networking, multimedia, and administrative technologies that strengthen academic programs. The CIO will also work with the University's Office of Computing and Information Services in advancing the implementation of system-wide initiatives.
Working in collaboration with faculty and staff at Guttman Community College, the CIO's work falls into three major areas: strategy & planning, organization & operations, and acquisition & deployment. In addition to the general duties, responsibilities include, but are not limited to, the following:
Strategy & Planning:
- Oversee the implementation of policies to ensure privacy of data and security of data processing facilities.
- Develop a multi-year technology roadmap that aligns academic and administrative technology strategies, ensuring a robust and unified infrastructure and maximizing return on investment.
- Plan, organize, coordinate, and direct the activities of the Office of Information Services, both within the College and in collaboration with the University Office of Computing & Information Systems.
- Proactively offer and respond to technology solutions and support to college unit Directors and Chairs to improve customer service throughout the college environment, leading to the development of custom applications, databases and web applications.
- Collaboratively work with the University CIO in the design and implementation of enterprise-wide technology solutions and services that will produce strategic, operational, technology and cost benefits to the College.
- Recommend, evaluate, develop, and implement support systems for the educational mission, strategic priorities, goals and objectives of the College and University.
Organization & Operations:
- Ensure that technology projects are on schedule, within allocated appropriations, and successfully completed.
- Provide leadership and oversee the Information Services unit at Guttman; managing the budget and resources for the unit.
- Develop ways for Information Services to engage with the campus community, such as security workshops, technology trends, and brown bag lunches.
- Manage and oversee the College’s network infrastructure to ensure the stability, reliability and security of college systems, data, applications, and information, as well as to meet the changing technology demands of the various stakeholders within the College.
- Partner with campus leaders and CUNY’s Office of Computing & Information Services (CIS) to identify and implement enterprise-wide technology solutions that enhance teaching, learning, and administrative processes across the institution.
- Maintain processes for effective information technology, security management, and policy compliance.
- Demonstrate a continuous effort to improve operations, improve customer service, streamline and re-engineer work processes, and remain current with trends and emerging technologies.
- Serve as the main liaison to University administrative, academic, and student service forums related to Technology.
Acquisition & Deployment:
- Support college-wide e-business initiatives that assist administration, faculty and students through the design and development of web-based application services.
- Oversee the campus implementation of a University enterprise resource program.
About Guttman Community College:
The Stella and Charles Guttman Community College is a beacon of innovation and knowledge creation in higher education, a two-year college where evidence-based high-impact practices in curriculum design and delivery permeate the educational model and have yielded graduation rates that are the highest in CUNY’s community college sector and above the national average. Located in midtown Manhattan, Guttman draws a culturally diverse student body from across New York City and is a federally designated Hispanic Serving Institution.
The College is committed to using a range of innovative approaches to achieve its goals and to improve student persistence, retention, completion, and transfer. The centerpiece of Guttman’s educational model is an integrated first- year core curriculum, where students examine current world issues and use New York City as a living text and laboratory. Thus, connecting information and concepts across multiple disciplines, contexts, and perspectives. This immersive approach equips Guttman students with the foundation of knowledge and skills essential to their intellectual, social, civic, and professional endeavors in and beyond the classroom. The College admitted its first cohort of 300 students in August 2012 and has established a bold goal to increase enrollment as informed by its new strategic plan (Guttman Forward 2028). Before applying, candidates are strongly encouraged to visit the Stella and Charles Guttman Community College website (www.guttman.cuny.edu) to learn more about the institution.
MINIMUM QUALIFICATIONS
Six (6) years of progressively responsible full-time paid information systems technology experience,at least eighteen (18) months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area.
Education at an accredited college or university may be substituted for the general information systems technology experience at the rate of one (1) year of college for six (6) months of experience up to a maximum of four (4) years of college for two (2) years of experience. In addition, a master’s degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the eighteen (18) months of administrative or managerial experience described above.
Experience in an administrative capacity must include, but is not limited to, responsibilities such as: monitoring an IT budget; reviewing and approving IT procurement and invoice payments; reviewing and approving contracts with vendors; monitoring and approving IT projects; setting standards and best practices; risk evaluation (e.g., security, reputational, operational); organizational development; chairing or participating in IT Governance and Advisory committees; and/or overseeing vendor relationship management.
Experience in a managerial capacity must include, but is not limited to, responsibilities such as: strategic planning for an office/division; creating and implementing policies; setting standards and best practices; defining and documenting project scope; root cause analysis with recommendations; collaborating with other managers and executives to define future state of IT program; and/or forecasting.
The following types of experience are not acceptable: superficial use of preprogrammed software without complex programming, design, implementation or management of the product; use of a word processing package; use of a hand-held calculator; data entry; operation of data processing hardware or consoles.
OTHER QUALIFICATIONS
Preferred Qualifications:
- Proven expertise in managing academic computing technologies, with a deep understanding of user needs in a diverse and dynamic teaching and learning environment.
- Strong understanding of IT governance, cybersecurity, and compliance standards in higher education.
- Exceptional communication and collaboration skills, with the ability to engage effectively with diverse stakeholders, including faculty, staff, students, and external partners.