Clinic Operations, Partnership Manager - 12-month FTC

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Your Role:

At EIT we are looking for a Clinical Operations, Partnership Manager to join the Commercial Projects team within the Legal, Commercial and Compliance division of EIT on a fixed term 12-month contract. This role leads management from EIT's side of the partnership with our clinical services delivery partner, and co-ordinates operational delivery to ensure we successfully build, launch, deliver and grow our EIT Oxford Clinic to deliver impactful and innovative healthcare services to the local community.

Your Responsibilities:

Liaison and Partnership Stewardship

• Serve as the primary point of contact for EIT's Clinic operating partner, and their affiliates, ensuring regular engagement and communication.
• Develop and maintain trusted, senior-level partner relationships through proactive outreach, relationship management, and stewardship of key partnerships based on agreed governance structures.
• Negotiate to deliver on EIT's preferred position on scopes of work, amendments to the delivery frameworks, and establishment and monitoring of performance expectations
• Identify opportunities to expand and strengthen the partnership, for example to facilitate collaboration on innovation or clinical research proposals to advance medical humane endeavours.
• Working with existing best practices (Asana, Confluence etc.) where available, establish a robust Partnership Management Framework to drive the appropriate rhythm, tracking, reporting and visibility of the progression to shared goals.

Management of Operations to deliver on the EIT Clinic Partnership

• Act as trusted EIT representative for external meetings with our EIT Clinic partner regarding operational delivery of the clinic in Oxford, and any additional agreed programs or active partnerships.
• Provide clear communication and reporting to the Clinic Committee, Collaboration Leads, EIT Central Operations leadership (Legal, Commercial, Compliance, Finance, other) on a regular basis and other internal stakeholders upon request.
• Manage internal stakeholder communications regarding Clinic Operational performance and progress and act as a main point of contact across EIT for any concerns or escalations.
• Working hand in hand with EIT Delivery stakeholders (Estates, Facilities, IT etc.) regularly monitor and evaluate operational pre-opening and post-opening progression against the agreed project priorities and timelines and manage deviations as appropriate based on the escalation process.
• Support business planning for ongoing clinical operations and infrastructure, based on agreed terms.
• Working with central communications team and following agreed scheduling, lead or co-lead EIT communications and narratives (internal and, if required, public facing) regarding clinical operations and programme progress.
• Week to week, oversee Clinic program budgets and operational expenditure.
• Provide support for Clinic-related financial forecasting and resource planning.
• Where required for EIT Clinic-related procurement, act as a nominated approver and/or requisition raiser.
• Act as the main point of contact regarding EIT Clinical operations, for the EIT Finance Team and, with the Director, Commercial Projects review month to month Clinic budget performance.
• Provide industry expertise to support and oversee the design, launch, and management of EIT's Clinic marketing and launch activities, led by our Clinic partner.

Requirements

Essential Skills, Qualifications & Experience:

• Clear and confident communicator.
• Proven stakeholder and partnership management skills within clinical operations, with the credibility to engage senior leaders.
• Strong negotiation and influencing capability, ensuring agreed frameworks, scopes, and expectations are effectively secured.
• Commercially and financially astute, with the ability to oversee budgets, monitor expenditure, and support accurate forecasting.
• Understanding of UK healthcare systems and regulatory frameworks, leading or overseeing clinical operations across a team, department or programme.

Benefits

We offer the following benefits:

• Enhanced holiday. Our annual leave allowance is 25 days plus 8 bank holidays and an additional 3 days between Christmas and New Year. You will also have the opportunity to purchase an additional 5 days annual leave in January and July.
• Pension - Employer contribution 7.5%, minimum employee contribution 5%
• Life Assurance.
• Income Protection
• Private Medical Insurance as standard for you, your partner and any dependents. Including hospital Cash Plan
• Employee discounts
• Electric car scheme
• Nursery Salary Sacrifice scheme
• Cycle to Work Scheme
• Family Planning
• Neurodiversity support including advise and assessments
• Coaching & Therapy services

Working Together - What It Involves:

• You must have the right to work permanently in the UK with a willingness to travel as necessary.
• You will live in, or within easy commuting distance of, Oxford (or be willing to relocate).