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Clinical Applications Coordinator

Closes:

Salary: $93,138 per year

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Posting Details

Position Information

Role Title
Info Technology Specialist II

Role Code
39112

Pay Band
05

Posting Details

Working Title
Clinical Applications Coordinator

Position Number
01486A

Department
STUDENT HLTH SUPPORT- DTT

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
B Professionals

Job Description

The Clinical Applications Coordinator supports Old Dominion University’s Counseling and Health Services by coordinating the design, implementation, optimization, maintenance, and evaluation of clinical information systems and related operational workflows. This position provides direct support to Medical Services, Counseling and Psychiatric Services, administrative operations, and affiliated programs through system configuration, documentation design, user administration, training, reporting, troubleshooting, and project management.

The role serves as a liaison between clinical, operational, technical, security, and vendor partners to ensure that Medicat and related systems support high-quality care delivery, regulatory compliance, data security, and efficient business operations. Responsibilities include ongoing Medicat systems review and maintenance; coordination with Laboratory Information Systems ( LIS ), Pharmacy Information Systems ( PIS ), and other integrated platforms; interface design and troubleshooting; portal configuration; workflow analysis; and recommendations for software and hardware improvements.

This position leads and participates in cross-functional workgroups focused on clinical documentation, EHR optimization, practice management processes, portal functionality, end-user experience, operational reporting, and ensures security and compliance. The position supports new provider onboarding and offboarding, end-user access administration, training development and delivery, audit support, reporting, reconciliation, and issue resolution across Health and Wellness Services.

This role includes a significant project management component, including planning implementation timelines, documenting requirements, coordinating testing, managing stakeholder communication, tracking risks and milestones in collaboration with the University Information Security Office and the Health Information Management Administrator, supporting change management, and ensuring successful adoption of system enhancements, workflow changes, and technology initiatives.

Type of Recruitment

Knowledge, skills and abilities
  • Extensive hands-on experience with clinical information systems and electronic health records, including system configuration, optimization, and troubleshooting in healthcare or academic settings.

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