Clinical Systems Specialist (Application Administrator)

The Office of Dental Informatics and Digital Health (ODIDH) provides comprehensive clinical IT support and leads digital transformation initiatives at the Indiana University School of Dentistry. The office supports faculty, staff, and students through technology implementation, data-driven research support, and ensuring compliance with patient privacy and institutional review board (IRB) protocols. The mission of ODIDH is to advance dental education, research, and patient care by leveraging accurate data, innovative informatics solutions, and collaborative expertise to improve oral health outcomes and quality of life.

Job Summary

The Clinical Systems Specialist provides technical and operational support for clinical and imaging systems, ensuring reliable performance across patient care, education, and clinical operations. The individual in this role troubleshoots system, workflow, and connectivity issues, supports system administration and maintenance, and collaborates with internal teams and vendors to resolve complex challenges. The position also contributes to documentation, training, and continuous improvements to enhance system functionality and user experience.

Department-Specific Responsibilities

• Provides operational and technical support for clinical systems, imaging systems, and related technologies used throughout the Indiana University School of Dentistry.
• Troubleshoots software, hardware, workflow, and system issues impacting patient care, education, and clinical operations.
• Assists with system administration, maintenance, testing, documentation, training, and support activities.
• Provides technical support to faculty, staff, and students utilizing clinical systems and related technologies.
• Troubleshoots and resolves software, hardware, imaging, workflow, and connectivity issues.
• Supports the administration, maintenance, testing, and production use of clinical systems and applications.
• Assists with user account management, access requests, system monitoring, and routine maintenance activities.
• Works with vendors and internal teams to diagnose and resolve system issues.
• Creates and maintains standard operating procedures (SOPs), technical documentation, and knowledge articles.
• Develops and provides user training materials and end-user support.
• Assists with special projects and other duties as assigned.

General Responsibilities

• Provides customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Supports the testing and production use of applications and products.
• Performs upgrades, releases, customization, and documentation of work according to team's established methodology.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Assists in project planning, formulating objectives, estimating tasks, and evaluation of customer requests.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science, business systems, or a related field).

WORK EXPERIENCE

Preferred

• Some experience in customer and application support or a related field.

SKILLS

Required

• Proficient communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This is an exempt position.

Work Location

IU School of Dentistry

Indianapolis, Indiana

This is an in-person position.

Advertised Salary

$55,000.00 - 60,000.00 per year based on experience and internal equity.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: Software/App, Admin & Analysis

Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234