Communications Dispatcher

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Embry-Riddle Aeronautical University is seeking a detail-oriented and highly dependable Communications Dispatcher to join our Campus Safety & Security team at the Daytona Beach campus. This role is central to the operation of the Campus Safety Communications Center and plays a key part in ensuring a safe and responsive environment for our students, faculty, staff, and visitors.

The Communications Dispatcher is responsible for handling all incoming and outgoing communications, coordinating emergency responses, monitoring alarms, providing visitor support, and activating emergency notification systems when required.

Key Responsibilities:

• Monitor and dispatch Campus Safety & Security operations in accordance with established procedures for emergency and service calls.
• Accurately document incidents, contacts, and staff activity into the Records Management system.
• Provide directions, assistance, and information to visitors, students, parents, and university staff.
• Monitor and respond to fire, security, and emergency alarms and notification systems; coordinate with external emergency response agencies as needed.
• Execute emergency notification procedures and make internal staff notifications as outlined in operational protocols.
• Maintain and regularly update internal directories, access lists, after-hours contact info, and emergency procedures.
• Manage and document all property processed through the Lost and Found.
• Issue temporary and permanent parking permits to students, staff, and visitors.
• Provide clear information about parking policies and procedures, including guidance on the appeal process when necessary.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

Compensation:

The pay range for this position is up to $16.50/hourly with a $1.50 shift differential. The final offer will consider the candidate’s skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications

Required Qualifications:

• High School Diploma or GED.
• At least 1-3 years of work-related experience.
• Excellent verbal and written communication abilities.
• Ability to write legibly, speak clearly, and manage multiple and sometimes stressful tasks (involving radio, phone, and personal communications) at the same time.
• Must be able to compose brief communications for the campus emergency notification system.
• Computer knowledge is mandatory to include proficiency with Microsoft operating systems and ability to learn various ERAU software systems.
• A pre-employment drug screening is required, and candidate is subject to random drug screening during employment period.

Preferred Qualifications:

• Experience and/or certification in emergency management, emergency operations center, or prior 911 dispatching / telecommunicators is highly desirable.

This position is assigned to B Shift, with hours of 2:30 PM to 10:30 PM.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311387. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Full Resume
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.