Coordinator, Academic Case Management

Employment Type: Full Time

JOB DESCRIPTION

The Coordinator of Academic Case Management serves as an advocate for all students, assisting in the resolution of student issues and concerns and addressing the needs of students with academic challenges through coordination with campus resources and direct support.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Provides a supportive first point of contact for students at academic risk.
• Advises and supports students with Undecided majors through the college’s Discovery program.
• Assists students with a variety of referrals to campus or community resources.
• Manages support and administration of Maxient electronic records system.
• Monitors student progress to ensure that students are improving and in compliance with academic support referrals.
• Provides consultation to students, faculty, staff, administration, parents, and community members.
• Provides a safe environment for students to discuss their concerns.
• Develops individualized plans and ensures that the student remains on track.
• Represents the office during fall/spring orientation, onboarding events for new students, campus visit days for prospective students, and graduation.
• Documents outreach attempts, notes, and referrals in a confidential manner.
• Contributes to the success of the department by performing all other duties as needed to drive the vision, fulfill the mission, and abide by the values of the College.

QUALIFICATIONS

CANDIDATE REQUIREMENTS:

• Bachelor’s degree
• Experience working with and supporting diverse populations in an educational setting
• Excellent oral and written communication skills, interpersonal skills and organizational skills
• Proficient in Microsoft Office Suite