Coordinator, Community Safety Simulation Center (CSSC) Training

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions. NTC is “The College that Cares” and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we’d love for you to join our team! See why our current employees did!

Starting Hourly Rate Based on Qualifications: $30.77

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

Coordinates and personally delivers the instructional, facilitation, and operational work of the Community Safety Simulation Center (CSSC). This hands-on, role prepares and operates simulation technology; facilitates scenario-based learning experiences; and leads structured, evidence-informed debriefings that help participants examine their decision-making, communication, situational awareness, and application of professional practice. The position also develops and prepares adjunct trainers and other facilitators to deliver CSSC experiences consistently; coordinates contracted engagements; maintains scenarios, equipment, records, and facility readiness; and provides responsive customer support before, during, and after training.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Simulation Technology Operation and Facility Readiness (25%)

• Open, configure, test, operate, shut down, and secure simulation, audiovisual, recording, communication, control-room, computer, and related training systems for each scheduled engagement.
• Load and validate scenarios, media, branching logic, sound, lighting, recordings, participant views, instructor controls, and debriefing outputs before customers arrive.
• Complete pre-use and post-use checklists; reset rooms and equipment; charge devices; replenish supplies; and verify that the next engagement can begin on time.
• Perform first-line troubleshooting; document failures; coordinate vendor, IT, Facilities, or security support; and communicate operational risks promptly.
• Maintain equipment, software, license, warranty, inventory, preventive-maintenance, repair, replacement, and vendor-contact records.

Training, Simulation Facilitation, and Structured Debriefing (50%)

• Deliver assigned CSSC training using approved curriculum, learning objectives, scenarios, safety protocols, and evaluation tools, with primary emphasis on facilitating participant learning rather than simply operating the simulation.
• Brief participants on learning objectives, expectations, confidentiality, psychological and physical safety, technology, roles, and the purpose and process of the debriefing that follows the scenario.
• Facilitate simulations in real time, observe participant actions and decision points, and document relevant behavioral, communication, teamwork, and situational-awareness observations for use during debriefing.
• Lead structured post-scenario debriefings that create a psychologically safe environment for participants to reflect on what occurred, articulate their reasoning, examine assumptions, identify alternative actions, and connect the experience to professional practice.
• Use purposeful questioning, observation, playback or other available evidence, and adult-learning strategies to help participants analyze decision-making processes rather than merely evaluate whether an outcome was right or wrong.
• Adapt facilitation and debriefing techniques to the audience, learning objectives, scenario complexity, and customer context while maintaining fidelity to approved curriculum and established CSSC standards.
• Create an inclusive, trauma-informed learning environment; recognize emotional or safety concerns; and pause, modify, or stop activities when participant welfare, ethics, safety, or learning integrity requires intervention.

Adjunct Trainer Development and Facilitation Quality (5%)

• Train, orient, coach, and prepare adjunct faculty, contract trainers, facilitators, and other designated personnel to operate assigned scenarios and deliver CSSC learning experiences in accordance with established standards.
• Model effective participant briefing, scenario facilitation, observation, questioning, and structured debriefing practices, including methods for eliciting reflection on decision-making and professional judgment.
• Use facilitator guides, checklists, practice sessions, observation, and feedback to assess trainer readiness and promote consistent instructional quality across CSSC engagements.
• Maintain trainer resources and qualification records; identify development needs; and recommend additional preparation, coaching, or subject-matter support when needed.

Contract, Event, and Customer Implementation (10%)

• Translate each approved contract or internal request into an implementation plan identifying learning objectives, date/time, customer contacts, participant count, rooms, scenarios, staffing, equipment, materials, accessibility needs, security, billing documentation, and evaluation requirements.
• Coordinate readiness with the Learning Manager, salesperson/project manager, customer, faculty, adjunct trainers, actors, and support departments; maintain the master CSSC calendar; and identify conflicts or missing resources before delivery is at risk.
• Serve as the on-site delivery lead, welcome customers, coordinate participant and staff flow, respond to changing needs, document incidents or material changes, and ensure contracted training deliverables are completed.
• Collect participant, trainer, and customer feedback; complete attendance, trainer-payment, purchasing, usage, outcome, and invoicing-support documentation; and recommend improvements to training delivery, workflow, technology, and facility use.

Scenario, Content, and Records Coordination (10%)

• Maintain an organized library of approved scenarios, lesson plans, facilitator and debriefing guides, participant materials, media, releases, evaluations, and related training resources with appropriate access controls.
• Work with faculty, subject-matter experts, customers, and the Learning Manager to adapt scenarios and debriefing prompts while preserving intended learning outcomes, policy, safety, copyright, confidentiality, and technical reliability.
• Coordinate approved recording and content-production activities, including site access, releases, file naming, secure storage, retention, and archival requirements.
• Maintain accurate confidential records of participation, usage, incidents, equipment, customers, outcomes, trainer qualifications, and other required CSSC documentation.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education: Associate's Degree (or Equivalent)

Minimum Qualifications

• Associate degree in criminal justice, emergency management services, fire sciences, public safety, safety/risk management or a closely related safety-related field. An equivalent combination of education and directly related experience may be considered.
• Three years of experience delivering training, facilitating adult learning, leading group reflection or debriefing, supporting scenario-based instruction, or coordinating customer-facing training or events or equivalent.
• Demonstrated ability to facilitate groups, ask effective reflective questions, provide developmental feedback, and guide learners through analysis of decisions, behaviors, and professional practice.

Preferred Qualifications

• Bachelor’s degree.
• Experience operating simulation or audiovisual technology is preferred.
• Experience with scenario-based public-safety, healthcare, education, crisis-response, or other experiential simulation and with facilitating structured post-scenario debriefings.
• Experience with train-the-trainer development, contract training, video playback, learning management systems, or vendor-supported simulation platforms.
• Relevant instructor, facilitation/debriefing, manufacturer, first aid/CPR, or public-safety certifications.

Experience: 3 Years

• Demonstrated skill in adult learning, group facilitation, experiential education, structured briefing and debriefing, reflective questioning, developmental feedback, participant safety, confidentiality, and trauma-informed practice.
• Ability to observe complex scenarios, identify consequential decision points and behaviors, and facilitate nonjudgmental discussion that helps participants examine reasoning, assumptions, communication, teamwork, and alternative courses of action.
• Ability to independently operate, test, and troubleshoot complex simulation, audiovisual, recording, computer, and control-room systems using documented procedures.
• Ability to train and coach adjunct trainers and other facilitators, establish consistent delivery expectations, assess readiness, and provide constructive feedback on facilitation and debriefing practice.
• Ability to translate contracts and customer requests into detailed learning and implementation plans, schedules, staffing assignments, facility requirements, and completed documentation.
• Ability to remain calm, exercise sound judgment, and communicate clearly during emotionally intense scenarios, challenging debriefings, technical failures, and changing customer needs; proficiency with Microsoft 365 and job-specific simulation and audiovisual platforms.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write, analyze and interpret complex documents; present topics to internal and external individuals of all levels.

Math Skills:

Ability to accurately add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent.

Reasoning Ability:

Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions.

Technical Skills:

Ability to perform complex operations in a variety of job-specific systems, understand functionality to apply advanced functions, manage/customize and create calculations with data.

Customer Service Skills:

Ability to understand complex concerns and formulate solutions; communicate professionally with various audiences in different situations.

Other Requirements

• Valid driver’s license and the ability to meet NTC’s insurance carrier standards.
• Ability to work a variable schedule, including occasional evenings and weekends, and flex and adjust hours as needed based on training and contract needs.
• Ability to maintain confidentiality and comply with all safety, security, privacy, recording, and records-retention requirements.
• This position is primarily located on the Merrill Campus (The Public Safety Center of Excellence) and is not a remote position.
• Must obtain and maintain required equipment, trainer, first aid/CPR, and safety certifications as assigned.

Physical Requirements

Carrying/Lifting 10-25 lbs: Low

Carrying/Lifting 25-50 lbs: Low

Carrying/Lifting >50 lbs: N/A

Sitting: Medium

Standing/Walking/Climbing: Medium

Squatting/Crouching/Kneeling/Bending: Low

Repetitive Hand/Foot Movement: Medium

Pushing/Pulling/Reaching Above Shoulder: Low

Work Environment

Indoor/Office Work Environment: High

Outdoor Weather Conditions: Low

Irritated or Agitated Individuals: Low

Hostile or Violent Individuals: N/A

Hazardous Fumes/Odors/Toxic Chemicals: N/A

Confined Spaces (as identified by OSHA): N/A

Work-Related Travel: Low

Smell Requirement: N/A

Specific Vision: High

Hearing: High

Taste: N/A

Working at Northcentral Technical College

NTC is a customer-focused, accessible provider of innovative lifelong learning that builds a globally competitive workforce. The College’s 5,900 square mile, 10-county district includes six convenient campus locations in Wausau, Antigo, Medford, Phillips, Spencer, and Wittenberg, as well as a Public Safety Center of Excellence in Merrill, a Wood Technology Center of Excellence in Antigo, an Apprenticeship Center of Excellence in Wausau and an Agriculture Center of Excellence just north of the Wausau Campus in the Town of Maine. The Wausau Campus also features a Center for Health Sciences, Center for Business & Industry and an Advanced Manufacturing and Engineering Center of Excellence.

2012 marks the centennial anniversary of Northcentral Technical College, recently named the 21st fastest growing community/technical college in the nation by Community College Week magazine. The College currently offers over 150 associate degree programs, technical diploma programs and short- term certificate options, with many credits transferring to Wisconsin’s four-year public and private colleges, creating a seamless path for lifelong learning. Through a variety of flexible course options (www.ntc.edu/flex), NTC is providing an additional opportunity for learners to receive a degree or certification through flexible learning opportunities including late starts, a new Virtual College and winterim courses. Additional services include programming in ELL, Adult Basic Education, and HSED/ GED, as well as a learning center and testing center.

NTC is also closely connected to the local business community through the training and development of incumbent workers. The College’s Business & Industry Solutions team works with local businesses to offer customized training, technical assistance and professional development opportunities. NTC’s Continuing Education team provides educational offerings designed to help individuals gain needed education for career advancement or change, meet professional certification and licensing requirements and develop new skills to be successful in today’s competitive workforce.