Job Description
NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.
As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.
The COX Welcome Desk & Student Information Center Attendant serves as a key point of contact for prospective and current students and guests. This position provides customer service and assists with student resources at both the COX Welcome Desk and the Student Information Center, depending on scheduling needs. Responsibilities include helping guests navigate campus, issuing student IDs and parking passes, and maintaining and supporting Student Life resources. This position is governed by state and federal laws and agency/institutional policy.
Job Responsibilities
- Provide superior customer service to students, faculty, staff, and visitors.
- Assist with campus navigation, offering accurate directions to all NWACC buildings and locations.
- Maintain a comprehensive knowledge of Student Services resources to guide students effectively.
- Stay informed about campus events and resources to provide up-to-date information to students, faculty, and visitors.
- Assist the Office of Student Life in managing and maintaining the NWACC Food Pantry.
- Create and distribute student IDs and parking passes.
- Maintain the game room and recreation equipment (including waivers and information).
- Performs other duties related to the position as required or directed
Rate of Pay $14.00 per hour
Knowledge, Skills, and Abilities
- Knowledge of the organization and administration of various higher education academic and social programs.
- Knowledge of campus and community resources.
- Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs.
- Ability to coordinate the activities of campus academic and/or social programs.
- Ability to evaluate collected information and formulate into recommendations.
- Ability to compile information into report form.
Physical Demands/Work Environment
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is:
Frequently:
- Manipulate items with fingers, including keyboarding
- Sitting
- Standing
- Walking
Constantly:
- Hearing
- Repetitive motion
- Talking
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.
Environmental Conditions
The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.
Required Qualifications
- The formal education equivalent of a high school diploma.
- Strong customer service and communication skills.
Preferred Qualifications
- At least two years of experience in a specialized or related area applicable to the work performed.
NWACC is an Equal Opportunity Employer, please see our EEO policy.
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