American University is a student-centered research institution
located in Washington, DC, with highly-ranked schools and colleges,
internationally-renowned faculty, and a reputation for creating
meaningful change in the world. Learn more about
American University
Department:
Student Accounts Operations
Time Type:
Full time
Job Type:
Regular
FLSA Status:
Exempt
Work Modality:
Hybrid 02 (On Campus 2 days/Week)
Union:
Excluded
Job Description:
Summary:
The Credit and Collections Manager lead’s the University’s student
receivables and collections operations, overseeing delinquent
account resolution, payment strategy development, compliance
enforcement, and coordination with external agencies. This position
plays a critical role in safeguarding institutional revenue,
maintaining regulatory compliance, and promoting consistent,
equitable financial practices across student populations. The role
operates with a high level of autonomy and professional judgment
and contributes to operational continuity, risk mitigation, and
effective stewardship of university financial resources.
Essential Functions:
1.) Student Receivables Oversight and Delinquency Management
- Oversee the identification, monitoring, and resolution of
delinquent student accounts by analyzing aging reports,
reconciliation data, and system-generated alerts to determine
appropriate collection strategies. Direct outbound communication
initiatives to facilitate balance resolution while ensuring
compliance with institutional policies and applicable regulatory
standards.
2.) Payment Strategy and Repayment Program Administration
- Design, implement, and administer customized payment
arrangements and repayment programs for students with outstanding
balances. Ensure accurate documentation, system configuration,
ongoing monitoring of payment compliance, and enforcement of plan
terms to preserve account integrity and protect institutional
revenue.
3.) Compliance, Policy Enforcement, and Risk Management
- Ensure adherence to federal, state, and institutional financial
regulations, including Truth in Lending requirements, internal
audit standards, and university financial policies. Maintain
audit-ready documentation and enforce consistent application of
collection procedures, escalation protocols, and account resolution
standards to mitigate financial and regulatory risk.
4.) Financial Reporting and Data Analysis
- Prepare, interpret, and present routine and ad hoc financial
reports on student receivables, delinquency trends, recovery
outcomes, and write-off activity. Provide data-driven insights and
recommendations to senior leadership to support strategic planning,
forecasting, and financial decision-making.
5.) Operational Guidance, Training, and Escalation Support
- Provide functional guidance and coaching to staff within the
Office of Student Accounts (OSA) and AU Central (AUC) on
delinquency resolution strategies and account management practices.
Deliver training on policies, systems, customer service standards,
and compliance expectations to promote consistent and effective
application of credit and collections procedures. Serve as the
primary escalation point and subject matter expert for complex,
sensitive, or high-risk collection matters, offering
recommendations and resolution strategies without direct
supervisory authority.
Competencies:
- Serving Customers.
- Developing Plans.
- Making Accurate Judgments and Decisions.
- Acquiring and Analyzing Information.
- Prioritizing and Organizing.
Position Type/Expected Hours of Work:
- Full-time.
- 35 hours per week.
Salary Range:
- $73,000.00 - $78,000.00 annually.
Required Education and Experience:
- Bachelor's degree.
- 3 - 5 years of relevant experience.
Other Duties:
- Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Benefits
AU offers a competitive benefits package.
Click here to learn about American University's unique benefit
options .
Other Details
- Hiring offers for this position are contingent on successful
completion of a background check.
- Employees in staff positions at American University must
deliver their services to the university from either the District
of Columbia, Maryland, or Virginia, or perform work on-site at the
university.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
Current American University Employees
American University current employees must apply through their
employee Workday account. If you are a current employee at American
University, please log into Workday and select the Find Jobs report
which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.
