Serves as an information resource for the department or office.
Ensures adherence to policies and procedures within the department
or office and assists in the development of office procedures.
Oversees records management. Makes recommendations for process
improvement or administrative changes. Oversees service delivery
for the department or office.
Resolves customer problems and complaints. Adds, verifies,
retrieves, and changes customer or order information and conducts
periodic audits for accuracy. Compiles data to prepare
correspondence, forms, reports or other documents.
This document represents the major duties, responsibilities, and
authorities of this job, and is not intended to be a complete list
of all tasks and functions. Other duties may be assigned.
Minimum Requirements
- Education - High school diploma.
- Experience - Five years of related experience.
- An equivalent combination of education and experience may be
considered.
Preferred Education and Experience
- Post Secondary Education - Bachelor's degree
preferred.
- Experience - Providing responsible office/secretarial
support and assistance in a higher education setting.
Knowledge and Abilities
Knowledge of:
- Word processing, spreadsheet, and database applications.
Ability to:
- Multitask and work cooperatively with others.
- Strong verbal and written communication skills.
- Strong customer service skills and detail-oriented.
Preferred Knowledge and Experience
- Advanced knowledge of word processing, spreadsheet and database
applications, particularly with Microsoft Office Tools.
- Bilingual English-Spanish.
- One to two years of experience in customer service.
- Experience working with sensitive or confidential
information.
Licensing / Professional Certification - None.
Physical Requirements - General office environment.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Supervision of Others
- This position generally does not supervise employees.
Other Requirements
- Evening and weekend work may be required.
- Position requires on campus, face-to-face interactions.
- Position requires maintaining a regular schedule of attendance
on campus and in the workplace.
Salary: $14.43/hourly
INSTRUCTIONS TO APPLICANT: During the application
process you have only one opportunity to enter the requested
information, upload documents and Submit the application.
You
will not be able to make changes or add additional documents once
you "Submit" the application materials. The software does not
allow you to "Save" your application and return to complete the
process at a later time. The page "My Experience" has an area
provided under Resume/CV to drop or upload files. Be sure to
include:
- Resume
- Cover Letter
- 3 professional references and their full contact
information
- Unofficial transcripts (if applicable)
All positions are security-sensitive. Applicants are subject to a
criminal history investigation, and employment is contingent upon
the institution's verification of credentials and/or other
information required by the institution's procedures, including the
completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
To apply, visit https://tamus.wd1.myworkdayjobs.com/en-US/TAMIU_External/job/Laredo-TX/Customer-Service-Associate-III_R-098048-1
je-b450e3d9f8b444f192f26f2f0c6169ef
