maintained. This position is an interactive, operational part of the Press. This position reports to the Journals Customer Service Assistant Manager.
The Press is committed to honoring every person’s inherent
dignity as human beings and making that the foundation of our
organizational culture. We proactively find ways to ensure
opportunities that promote diversity, equity, inclusion, and
access. We strive to publish courageously, giving voice to
groundbreaking ideas. We support each other and our stakeholders
and envision a future where knowledge enriches the lives of every
person. The successful candidate will join a welcoming community
that is inclusive and values the contributions and perspectives of
individuals from all backgrounds
Specific Duties & Responsibilities
- Process incoming order requests; process credit requests;
process payments; answer telephone and e-mail inquiries.
- Assist with month-end reporting to clients.
- Handle customer order problems and work with the customer to
resolve any issues.
- PC knowledge and general bookkeeping are necessary.
- Interact with retail stores, wholesalers, college professors,
staff members of clients.
- Other duties as assigned.
Minimum Qualifications
- High School Diploma or graduation equivalent.
- Two years customer service experience required.
- Additional education may substitute for some required
experience, to the extent permitted by the JHU equivalency
formula.
Classified Title: Customer Service Representative
Role/Level/Range: ATO 37.5/02/OC
Starting Salary Range: $16.10 - $25.90 HRLY ($40,000 targeted;
Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8:30 am - 5:00 pm
FLSA Status: Non-Exempt
Location: Hybrid/Homewood Campus
Department name: Journals Fulfillment
Personnel area: Academic and Business Centers
The successful candidate(s) for this position will be subject to a
pre-employment background check.
If you are interested in applying for employment with The Johns
Hopkins University and require special assistance or accommodation
during any part of the pre-employment process, please contact the
HR Business Services Office at jhurecruitment@jhu.edu. For TTY
users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which
campus you will work. Your recruiter will advise
accordingly.
During the Influenza ("the flu") season, as a condition of
employment, The Johns Hopkins Institutions require all employees
who provide ongoing services to patients or work in patient care or
clinical care areas to have an annual influenza vaccination or
possess an approved medical or religious exception. Failure to meet
this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas,
laboratories, working with research subjects, or involving
community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any
vaccinations required for these diseases will be given at no cost
in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until
filled.
EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
