Northeast Wisconsin Technical College is a
nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the
communities we serve through access, high-quality education, and strategic partnerships.
The community that we serve is home to
people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees
thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek
applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to
build the vibrancy of our community.
You belong here. See why you will love working at NWTC.
Department: Corporate Training and Economic Development
(CTED)
Reports To: Manager, Corporate Training and Economic Development
Travel: 1-4 times per
year
LOCATION: North Coast Marine Manufacturing Training Center, Marinette, Wisconsin
STANDARD HOURS: 40 hours
per week. Typical hours Monday - Friday 7:30 am - 4:00 pm; Flexibility required to include other hours, as necessary.
PAY RATE:
$26.21 per hour
This position is limited term and anticipated to end on December 31, 2027. Opportunities for contract
extension will be considered based on organizational and industry needs and the appropriate approval processes.
POSITION
SUMMARY
Provides comprehensive contract and project support to account executives and internal partners by maintaining accurate
data across multiple systems and ensuring successful delivery of customized training programs. This role serves as a primary point of
contact for internal and external customers, managing contracts, grants, financial documentation, and logistics related to workforce
training initiatives. The Customer Specialist supports proposal development, customer relationships, invoicing, reporting, and project
coordination to ensure contractual compliance, fiscal accuracy, and high-quality service delivery. Through collaboration with
cross-functional teams, this position contributes to operational efficiency, customer satisfaction, and the successful execution of
corporate and economic development programs.
ESSENTIAL FUNCTIONS
- Act as the primary point of contact for contract
service and department offerings. Manage and maintain accurate contract data across multiple platforms in the creation of quotes, contracts,
and classes. - Collect and review grant-funded application information, schedule and fulfill training, and create modifications for
submission to the state. - Secure and write proposals for repeat business for specialized courses, maintain and nurture customer
relationships, and provide active support as the main customer contact. - Analyze and allocate financial data to ensure expenses are
within the proposed budget, document changes, and resolve any discrepancies. Monitor expenditures to maintain fiscal responsibility and
prevent budget overages. - Correspond with outside contacts regarding contracts, modifications, and out of district documentation.
Prepare and communicate online learning details, assessments and awarding certificates, badges, or credit level credentials. - Fulfill
and oversee multiple and concurrent training and technical assistance projects including handouts/branding, course curriculum, supply
ordering, catering, expense reimbursements, instructor pay and fulfilling workload. - Coordinate all logistical aspects of training
day needs for both the instructor and the customer including room assignment and directions, handouts and materials, facility setup, and
audio-visual requirements. - Perform project management tasks for projects including training deliverables, securing instructors,
scheduling sessions, and oversee implementation to meet customer needs. Oversee and execute all logistical aspects of training and delivery
when acting as the project management coordinator, including scheduling, instructor coordination, materials, facilities, and technology
needs. - Manage and submit non-instructional and faculty course assignments for multiple concurrent projects, ensuring compliance with
institutional policies, instructor hour limits, and contract budget parameters. - Prepare and submit customer invoices by verifying
billing details, amount due, and service descriptions. Review, process and code vendor invoices in compliance with vendor requirements and
applicable tax documentation. - Investigate and reconcile reports for missing grades, enrollments, instructor pay, invoices,
etc. - Collaborate with account executives, project management coordinators, finance, and various departments to ensure seamless
operations. Provide work directions and guidance to Support Assistants. - Develop and maintain a high level of proficiency in
Microsoft Office, Workday, and Salesforce for quoting, account and project management, reporting, and budget tracking. - Draft, review
and refine a variety of documents including reports, proposals, contracts, presentations, agendas, minutes, etc.
QUALIFICATIONS
Minimum Qualifications
Education
- Associate
degree
- Three years related experience
- Microsoft Office Suite
(advanced skills) and working knowledge of Salesforce/CRM, Workday, Adobe, MS Teams, and Canvas.
education and work experience may be considered.
Competency Statement(s)
Our college values and competencies shape how
we work and support students every day. All employees are expected to demonstrate our core competencies. Learn more here.
PHYSICAL DEMANDS
The physical demands described below represent the
general requirements necessary to successfully perform the essential functions of this position, with or without reasonable
accommodation.
- Workstation Activities: Ability to work at a computer, facilitate and/or demonstrate instructional activities,
and attend meetings for extended periods. - Mobility: Ability to navigate throughout campus locations, classrooms, offices,
meeting spaces, and events as needed. - Manual Dexterity: Ability to operate office equipment, instructional technology, tools,
or controls required for the position. - Communication: Ability to effectively access, interpret, and exchange information with
students, employees, and community members. - Light Material Handling: Ability to transport or move instructional materials,
supplies, or equipment required for the position, with or without assistance or adaptive equipment, if applicable.
Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
We strive
to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations
during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at [contact details available in the full listing] or
[contact details available in the full listing].
Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this
position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout
the employment term. If you have questions regarding this, please contact Talent and Culture.
NWTC does not discriminate on the basis
of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual
orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College's nondiscrimination policies
may be directed to the Associate Vice President of Student Affairs at [contact details available in the full listing] or
[contact details available in the full listing].
To apply, visit https://nwtc.wd1.myworkdayjobs.com/en-US/NWTC1/job/NWTC-Northcoast-Marine/Corporate-Training-and-Economic
-Development-Customer-Specialist---Northcoast-Marine---Limited-Term_JR101158-1
je-8550e8a4dfbb4208b2588cac66db8f54
