Dining Services Retail Cashier

Job Summary

Dining Services Retail Cashier

Department: Dining Services
Reports To: Retail Supervisor / Assistant Director of Dining Services
FLSA Status: Non-Exempt

Position Summary

The Retail Cashier is responsible for providing outstanding customer service while accurately operating the point-of-sale (POS) system in the retail dining location. Customer service is the primary responsibility of this position; however, when customer traffic is slow or operational needs require, the Retail Cashier is expected to assist with food preparation, order fulfillment, stocking, cleaning, and other duties necessary to ensure the efficient operation of the retail location.

Essential Duties and Responsibilities

Customer Service

Greet every customer in a friendly, professional, and welcoming manner. Provide excellent customer service by answering questions and assisting customers with menu selections. Accurately process customer purchases using the point-of-sale (POS) system. Handle cash, credit card, meal plan, and other forms of payment accurately. Maintain a clean, organized, and inviting cashier station. Resolve minor customer concerns professionally and refer more complex issues to the Retail Supervisor when necessary. Maintain a positive attitude and create an exceptional dining experience for every customer.

Order Fulfillment

Assist with preparing customer orders accurately and efficiently. Ensure orders are complete and meet quality standards before serving. Communicate effectively with kitchen staff regarding customer orders and special requests. Assist with packaging take-out and mobile orders.

Stocking and Inventory

Restock beverages, condiments, paper products, grab-and-go items, and other retail merchandise throughout the shift. Monitor inventory levels and notify the supervisor when supplies are running low. Rotate products using the First In, First Out (FIFO) method. Ensure shelves, coolers, and displays remain clean, organized, and fully stocked.

Food Safety and Sanitation

Follow all food safety, sanitation, and health department regulations. Maintain cleanliness of the cashier area, dining area, beverage stations, and retail space. Assist with cleaning equipment, counters, and workstations throughout the day. Properly label, store, and handle food items according to department procedures. Maintain personal hygiene and uniform standards.

Team Support

Assist team members with food preparation and production as business demands require. Help with opening and closing duties. Assist with receiving and putting away deliveries when needed. Support catering, campus events, or other Dining Services operations as assigned. Work collaboratively with all Dining Services staff to ensure efficient operations. Perform additional duties assigned by the Retail Supervisor or management.

Qualifications

High school diploma or GED preferred. Previous cashier or customer service experience preferred. Food service experience is a plus. Ability to accurately operate a point-of-sale (POS) system. Strong communication and interpersonal skills. Ability to multitask in a fast-paced environment. Dependable, punctual, and team-oriented. Ability to follow directions and work independently when needed.

Physical Requirements

Ability to stand and walk for extended periods. Frequently lift up to 40 pounds. Ability to bend, reach, stoop, push, and pull throughout the workday. Ability to work in both customer service and food preparation environments.

Work Schedule

Must be available to work mornings, evenings, weekends, holidays, and special events as required. Schedule may vary based on operational needs.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Abraham Baldwin Agricultural College (ABAC) does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, or genetic information in its programs and activities, including admissions and employment, as required by Title IX of the Education Amendments of 1972, the Americans with Disabilities Act of 1990 and changes made by the ADA Amendments Act of 2008, Section 504 of the Rehabilitation Act of 1973, Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination Act of 1975, and other applicable statutes, regulations, and USG and ABAC policies. For questions or more detailed information, please contact Abraham Baldwin Agricultural College's Human Resources Office at (229) 391-4887.