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Location: Raleigh, NC
Essential Job Duties:
Join our Campus Operations and Maintenance team as the Director of Environmental Services and lead an essential operation that helps create a clean, safe, welcoming, and well-maintained environment for our university community.
The Director of Environmental Services provides strategic leadership and overall management for a large, varied department delivering environmental services across academic, athletics, housing, hospital, research, dining, and other campus facilities. This position leads approximately 320 permanent employees and 20-40 temporary staff while overseeing a $17 million annual operating budget.
In this highly visible leadership role, you will guide departmental strategy, strengthen operational performance, manage financial and workforce resources, advance sustainability initiatives, and ensure high-quality services that support the evolving needs of the university.
If you are an experienced leader who enjoys developing people, improving complex operations, and making a meaningful impact on the campus community, we invite you to apply and help lead the future of Environmental Services.
Key responsibilities and duties include but are not limited to:
- Provide strategic leadership and overall direction for Environmental Services, developing short- and long-term business plans that align departmental operations, services, and resources with university priorities.
- Lead and develop a varied workforce of approximately 320 permanent full-time employees and 20-40 temporary staff, including departmental leaders and managers, while fostering accountability, collaboration, professional growth, and a strong service-oriented culture.
- Oversee the department's approximately $17 million annual operating budget, including financial planning, long-range fiscal allocations, resource management, and identification of appropriate funding sources for operational and workforce needs.
- Direct environmental services across a complex campus environment that includes academic, athletics, housing, hospital, research, dining, and other university facilities.
- Provide oversight for a broad range of services, including housekeeping, floor care, pest control, indoor recycling, relamping, Universal Waste Disposal, and other specialized environmental services.
- Develop, negotiate, and administer complex vendor contracts and service agreements, including contracted housekeeping, window washing, specialized floor care, and other outsourced services, while monitoring cost, quality, and performance expectations.
- Establish and maintain departmental policies, standard operating procedures, service-level agreements, quality standards, and reporting practices to support consistent and responsive service delivery across campus.
- Oversee recruitment, selection, performance management, employee relations, training, and workforce development while ensuring supervisors and managers operate in accordance with university human resources policies and practices.
- Provide leadership in resolving employee grievances and workplace conflicts, while identifying opportunities to strengthen employee engagement, career development, succession planning, and workforce readiness.
- Direct the department's Green Cleaning Program and advance sustainability initiatives, environmentally responsible practices, and operational strategies that support university goals.
- Oversee departmental procurement, material and asset management, equipment evaluation, and the selection of chemicals, tools, equipment, and other resources necessary to support effective operations.
- Champion the implementation and effective use of technology, scheduling systems, and operational tools that improve communication, workforce deployment, efficiency, and service delivery.
- Provide leadership and departmental coordination for emergency preparedness, business continuity planning, severe weather protocols, and other operational response efforts.
- Partner with campus stakeholders to anticipate service needs, establish expectations, support university growth, and continuously identify opportunities to improve the quality, efficiency, and effectiveness of Environmental Services.
Other Work/Responsibilities:
- Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.
Minimum Experience/Education:
- Bachelor's Degree in Business Administration, Public Administration, Facilities management or related field and seven years of professional experience of which at least three is supervisory; or equivalent combination of training and experience.
Required Qualifications:
- Experience in a large organization that operates in an institutional setting.
Preferred Qualifications:
- Experience in the custodial industry with previous leadership role leading a large, complex, and varied organization.
- IEHA certification.
- APPA CEFP certification.
Required License or Certification:
- Valid driver's license required.
- Valid North Carolina driver's license is required within 60 days of hire and must be maintained.
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.