Company: St. Joseph's University, New York
Category: Admissions and Enrollment
Type: Full-Time
Email: [contact details available in the full listing]
Position Overview
The Director of Enrollment Systems and Operations will serve as the primary administrator of the University’s CRM ( Slate ), with a focus on data integrity and best practices, and will seek improvement opportunities on a regular basis. The Director is also responsible for managing the overall business processes and operations throughout Admissions. The Director provides leadership and training to the processing/administrative staff throughout the division. A primary goal for this role is to…
provide prospective students with a high quality, seamless and timely experience from inquiry through enrollment, while also supporting all internal and campus-wide stakeholders involved in the admissions, recruitment and enrollment process. Additionally, the Director is responsible for the ongoing development and maintenance of the CRM and ensures that all admissions, recruitment and enrollment functions are fully supported. Furthermore, this role serves as the lead in integrating the CRM with the University’s SIS and other external systems. In this leadership position, the Director will also provide training and oversight for system users and regularly implement procedures to enhance recruitment and admissions functions supported by the CRM.
Duties and Responsibilities include:
- Manage and supervise processing and operational activities within admissions; including mailings, emails, data review, processing, scholarship processing, communications, auditing and quality control inventory, duplicate checks, coordination of logistics and supplies, etc.
- Maintain and oversee the execution of communication plan for all new student populations.
- Responsible for the day-to-day administration and management of the Slate CRM and act as the primary Slate Captain.
- Perform system configuration, maintenance, enhancement, and quality control processes for all online applications, forms, decisions, application review, communication, events and portals.
- Ensure accuracy, high quality and integrity of data entered into admission systems and Colleague SIS through assessment and quality control reviews and audits. Maintain data imports and integration with external partners.
- Develop and maintain operational training materials and manuals. Provide system training and onboarding for staff.
- Serve as the primary technical liaison for Slate CRM with internal campus partners (i.e., Information Technology, Registrar, Academic Advising.
- Be an active member of the Slate community, such as attending the annual Slate Summit conference as needed, webinars, and other professional development opportunities
- Assist with large scale admissions events (i.e., open houses, admitted student days, etc.).
- Perform other job-related duties as assigned by the AVP and/or VP for Enrollment Management.
Functional Relationships – Departments with which this position interacts:
Office of Financial Aid;Bursar and Business Office;Office of the Registrar; Institutional Research; Information Technology; Faculty, Chairs and Advisors; Other administrative offices and faculty as needed
Risk if job responsibilities are not carried out accurately and effectively (Accountability):
Failure to provide outstanding customer service could result in establishing an unwelcoming atmosphere for prospective students and their families thus creating a poor image of the University as a whole. Providing inaccurate information could negatively impact a student who is seeking admission to the University. Failure to carry out these important aspects of this position could negatively impact the University’s image and hence our recruitment efforts.
Level of supervisory oversight:
Minimal. This position is a leadership role within the Admissions/Enrollment Management office. This position must be able to independently carry out job responsibilities with minimal oversight.
Education/Skills Required:
- Bachelor’s degree required, Master’s or advanced degree in a related area preferred.
- Advanced experience with an admissions CRM (preferably Technolutions Slate)Experience with a Student Information System (Ellucian Colleague experience preferred)
- Prior managerial/supervisory experience; a minimum of three years is preferred.
- Experience working with data and complex systems/structures, and demonstrated passion for using, refining and implementing technology.
- Manage multiple tasks in a fast-paced, team-oriented environment and to prioritize workloads according to volume, urgency, etc.
- Working knowledge of the following language: SQL, XML, HTML, CSS, and JavaScript.
- Excellent interpersonal and communication skills.
- Strong organizational skills and attention to detail.The flexibility to adjust working hours for some evening and weekend events.
Salary Range:
In compliance with NYC's Pay Transparency Act, the annual salary range for this position is: $95,000-$100,000. St. Joseph's University, New York considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, geographic location, as well as market and organizational considerations when extending an offer.
To Apply:
Interested candidates should submit a résumé, along with a letter of interest describing their relevant qualifications and background for the position.
All materials should be submitted electronically to: rherr@sjny.edu
Robert Herr, Associate Vice President for Enrollment Management
Office of Admissions
St. Joseph’s University, New York
155 West Roe Blvd.
Patchogue, NY 11772