Director of Campus Operations

programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The Director of Campus Operations provides operational leadership for scheduling services, event execution, and campus coordination activities across all locations. Reporting to the Executive Director, this role is responsible for implementing departmental strategies and ensuring consistent, high-quality delivery of scheduling and event-related services. The Director oversees Campus Operations Coordinators and the Scheduling Unit, translating departmental priorities into effective workflows, staffing models, and service standards. This position ensures efficient room assignments, coordinated event logistics, and accurate scheduling operations that support academic and administrative needs. The Director serves as the system administrator for Coursedog and is responsible for maintaining system functionality, data integrity, and user adoption. Through strong operational oversight and collaboration, the Director ensures that campus operations are responsive, efficient, and aligned with established policies and institutional expectations. The Director provides direct operational support to the Executive Director and serves as the designated lead for Campus Operations in their absence, ensuring continuity of operations, decision-making, and communication within established policies and authority.

Reports to: Executive Director, Campus Operations

The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

Specific Duties and Responsibilities

30% Event Execution & Oversight

• Oversee the execution of all campus events, ensuring consistency, efficiency, and adherence to established policies and service standards
• Ensure appropriate coordination of staffing, space setup, equipment, and support services
• Direct implementation of standardized event procedures across all campuses
• Monitor event execution outcomes and address operational issues in real time
• Ensure alignment and coordination with Facilities, IT, Public Safety, and other support units

30% Scheduling Operations

• Direct the daily operations of the Scheduling Unit, ensuring accuracy, consistency, and efficiency
• Serve as the institutional administrator for Coursedog, including system configuration, governance, user access, training, and optimization
• Implement scheduling policies, priorities, and workflows established at the executive level
• Oversee room assignments for academic courses, events, and shared-use spaces
• Resolve scheduling conflicts and competing priorities through structured processes
• Ensure data integrity, system performance, and continuous improvement of scheduling operations

20% Revenue & Utilization Tracking

• Oversee tracking and reconciliation of event-related revenue, fees, and cost recovery processes
• Ensure accurate billing, invoicing, and financial documentation
• Monitor and report on space utilization, scheduling volume and demand
• Analyze operational data to identify trends, gaps, and opportunities for improved efficiency
• Provide regular reports and recommendations to the Executive Director to support decision-making

20% Staff Supervision & Operational Leadership

• Provide direct supervision of Campus Operations Coordinators
• Establish daily workflows, service expectations and accountability measures
• Monitor staff performance, provide coaching and support professional development
• Ensure consistent implementation of processes and service standards across campuses
• Lead internal coordination efforts to align scheduling and event execution functions
• Act on behalf of the Executive Director, as delegated, to provide leadership, make operational decisions, and ensure continuity of services during their absence

Additional Duties:

• Performs other related work as required.

Minimum Education and Training

• Bachelors degree required in business, management, or related field
• Minimum of 5 years of conference scheduling, planning and/or events management

Preferred Education and Experience:

• Preferred scheduling software experience
• Preferred college environment work experience

Licenses, Certifications, or Additional Requirements:

• This position may require financial disclosure

Minimum Qualifications and Standards Required

• Excellent computer and technology skills
• Excellent oral, written, and interpersonal skills
• Strong organizational skills
• Ability to work efficiently without close supervision
• Ability to work well under pressure and multitask
• Ability to work well with diverse populations
• Ability to maintain a flexible schedule

PHYSICAL DEMANDS

The work is medium work, which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

WORK ENVIRONMENT

Work is performed in a relatively safe, and secure work environment.

General Employment Information

The College of Southern Maryland is an Equal Opportunity Employer.

Background Checks

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

Conflict of Interest policy

No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with his or her duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full-time college employee who also holds a full-time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full-time positions. Full-time employees must promptly disclose in writing, on a form available from the Human Resources Office to the college all other full-time employment or its equivalent in independent consulting.

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