Director of Student Success Coaching

committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgia's Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!

Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

Location

Our campus is located at 1601 Maple Street, Carrollton, GA 30118.

Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses

Job Summary

The Director of Student Success Coaching provides strategic leadership, management, and oversight of the institution's Student Success Coaching program to promote student achievement, persistence, retention, progression, and completion. The Director develops and implements comprehensive student success initiatives designed to improve student outcomes through proactive outreach, coaching, intervention, and coordinated support services with focus on first year students. The position supervises Student Success Coaches and related personnel; establishes departmental goals, policies, procedures, and performance standards; analyzes student success data to identify trends and opportunities for improvement; and collaborates with academic and administrative leaders to advance the institution's strategic priorities for student success. The Director serves as a campus leader in developing evidence-based practices that support student achievement and completion.

Responsibilities

1. Provide strategic leadership and oversight for the Student Success Coaching program, including the development, implementation, and continuous improvement of coaching services and interventions. Establish departmental goals, operational plans, service standards, and performance metrics aligned with institutional first-year student success objectives. Collaborate with Academic Excellence Team and key institutional partners to analyze retention, persistence, progression, and completion data to identify trends and develop strategies to improve first-year student outcomes.

2. Supervise, mentor, evaluate, and support Student Success Coaches and assigned staff; oversee workload distribution, professional development, and performance management. Develop and implement training programs, best practices, case management protocols, and coaching models to ensure quality and consistency of student support services.

3. Ensure supervisees use student success technologies, early-alert systems, and case management processes to facilitate proactive student interventions. Represent the department on institutional committees, task forces, and strategic planning initiatives related to student success.

4. Prepare reports, assessments, program evaluations, budgets, and recommendations for institutional leadership regarding student success outcomes and resource needs. Perform other duties reasonably related to the position and assigned by the supervisor.

Required Qualifications

Educational Requirements
Masters Degree

Required Experience
Three (3) years of progressively responsible experience in student success, academic advising, retention, coaching, counseling, student affairs, enrollment management, or related student support services. Two (2) years of managerial or leadership experience. Demonstrated experience and resultant outcomes from developing and implementing student success initiatives and interventions. Experience utilizing student success metrics, data analytics, and assessment results to improve student outcomes. Strong written, verbal, interpersonal, organizational, and leadership skills. Demonstrated ability to collaborate effectively across academic and administrative units. Experience using student information systems, case management software, and related technologies.

Preferred Qualifications

Preferred Educational Qualifications
Doctorate / PhD

Preferred Experience
Demonstrated outcomes as a result of leading student success, retention, coaching, or enrollment management function(s) and/or unit in higher education. Experience supervising professional staff and managing departmental operations. Experience developing and administering budgets. Experience with predictive analytics, student success technologies, and early-alert systems. Experience supporting first-generation students, adult learners, transfer students, and other underserved student populations. Experience with strategic planning, program assessment, and accreditation-related initiatives.

Proposed Salary

Salary is commensurate with experience.

Knowledge, Skills, & Abilities

ABILITIES
Abilities: Lead and inspire teams to achieve institutional student success goals. Develop and implement strategic initiatives that improve student outcomes. Analyze complex data and translate findings into actionable strategies.
Physical Requirements Lifting up to 15lbs Office Environment - Work normally performed in a typical interior work environment.

KNOWLEDGE
Principles and practices of student success, retention, persistence, progression, and completion. Student development theory and higher education best practices. Strategic planning, assessment, program evaluation, and continuous improvement methodologies.

SKILLS
Strategic leadership and organizational management. Staff supervision, coaching, development, and performance management. Data analysis and evidence-based decision making.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information

The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.